Communications Operator - Communications

CHRISTUS Health; Alamogordo (NM); On-site; USD 20,000 - 26,000; Part time

Job summary

CHRISTUS Health in Alamogordo, NM seeks a part-time Switchboard Operator to greet callers, route inquiries, and support hospital operations. You will handle incoming calls, transfer to departments, and assist visitors with courtesy, while maintaining call records and completing clerical duties as needed.

Strong customer service and computer skills are required, with previous hospital switchboard experience preferred. Work hours are 9 AM–6 PM, weekdays.

Qualifications

• High school diploma required.
• Ability to work well under pressure and handle complaints objectively.
• Excellent customer service skills required.
• Excellent computer skills required.

Responsibilities

• Answer all incoming calls and transfer calls to appropriate department.
• Provide information to callers and keep records of calls placed.
• Greet, direct and assist incoming phone calls and visitors with courtesy.
• Schedule appointments.
• Perform clerical duties, receive visitors, and assist as needed.

Skills

Customer service

Computer skills

Under pressure

Education

High school diploma

Tools

Switchboard system

Job description

Description

Summary:
Answers all incoming calls and transfers calls to appropriate department. Supplies information to callers and keeps a record of calls placed. May perform clerical duties, receive visitors, and schedule appointments.

Responsibilities

Greets, directs and assists incoming phone calls and visitors with courtesy.

Requirements

Education/Skills

• High school diploma required
• Must demonstrate the ability to work well under pressure and handle complaints in an objective manner
• Excellent customer service skills required
• Excellent computer skills required

Experience

• Previous switchboard experience required
• Switchboard experience in a hospital setting preferred

Licenses, Registrations, or Certifications

• None

Work Schedule

9AM - 6PM

Work Type

Part Time