Communications Operator

CHI; Houston (TX); On-site; USD 50,747,000 - 71,693,000; Full time

Job summary

Baylor St. Luke’s Medical Center in Houston, TX is hiring a Communications Professional to ensure clear, consistent messaging across channels and engage stakeholders, supporting campaigns and tracking messaging effectiveness.

The role requires exceptional written and verbal communication, attention to detail, adaptability, and proactive collaboration with diverse audiences. The position involves coordinating with healthcare teams and utilizing paging and emergency systems as needed.

Qualifications

• High School Diploma or GED upon hire.
• Excellent written and verbal communication skills.
• Ability to operate department equipment and perform operational tasks.
• Ability to handle diverse information requests and emergency alerting.

Responsibilities

• Assist customers in obtaining information and services.
• Work with all levels of personnel and physicians to provide effective customer service and handle problems.
• Operate department equipment and perform operational tasks including Pager exchanges.
• Process diverse requests for information including calls and emergency alerts.
• Activate emergency plans and operate emergency communications equipment as required.

Job description

Job Summary And Responsibilities

As a Communications Professional, you will be a dynamic, essential voice, ensuring clear, consistent, and compelling communication across all channels to engage stakeholders and uphold our brand.

As a Communications Professional, you will be a dynamic, essential voice, ensuring clear, consistent, and compelling communication across all channels to engage stakeholders and uphold our brand.

Every day, you will execute vital communication tasks, managing platforms, drafting content, and operating systems to ensure timely information dissemination. You'll also contribute to strategy by monitoring effectiveness and supporting campaigns to enhance messaging and reach.

To be successful in this role, you will possess exceptional written/verbal communication, technical proficiency with tools, meticulous attention to detail, adaptability, and proactivity, ensuring impactful connections with diverse audiences.

• Assist customers in obtaining information, and services.
• Work with all levels of personnel and physicians to utilize effective customer service skills to provide assistance and handle problem situations.
• Demonstrates skills and ability to operate department equipment, and Performs operational tasks including Pager exchanges.
• Demonstrates skills and ability to process diverse requests for information including incoming and outgoing calls, as well as emergency/disaster alerting.
• Demonstrates skills and ability to activate Health System and Departmental emergency plans including fire safety, medical emergency (code blue), and disaster and hurricane weather, as required.
• Demonstrates skills and ability to operate emergency communications equipment including telephone and paging notification systems.

Job Requirements

Required

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire

Where You'll Work

Baylor St. Luke’s Medical Center is an 1,045 bed facility located in the Texas medical center. A joint venture with Baylor College of Medicine, Baylor St. Luke’s is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care, neuroscience, oncology, transplantation, and more. The hospital is home to the Dan L Duncan Comprehensive Cancer Center, a nationally-accredited and NCI-designated comprehensive cancer center. Our new McNair Campus is designed around the human experience—modeled on evidence-based practices for the safety of patients, visitors, staff, and physicians. The 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care, research, and education.

Pay Range

$17.71 - $25.02 /hour