Communications Officer I - Police Department

Gwinnett County; Georgia; On-site; USD 48,000 - 52,000; Full time

Job summary

An established industry player is seeking dedicated Communications Officers to join their team. This role is crucial in ensuring the safety and welfare of the community, acting as the first point of contact during emergencies. Officers will work in a fast-paced environment, handling life and death situations with professionalism and calmness. The position offers opportunities for career advancement and comes with exceptional benefits, including health coverage and a robust wellness program. If you are ready to make a difference in your community and thrive in a challenging role, this opportunity is for you.

Benefits

Health Coverage

Wellness Program

Tuition Reimbursement

Longevity Pay

Onsite Employee Wellness Center

Qualifications

• Must be a U.S. Citizen for certification.
• Two years of experience in a fast-paced environment.

Responsibilities

• Answer emergency and non-emergency calls for service.
• Dispatch Police, Fire, and Emergency Medical Units.

Skills

Customer Service

Telecommunications

Stress Management

Education

High School Diploma or G.E.D.

Job description

Job Description

The Communications Division is responsible for answering both emergency and non-emergency calls for service. The Communications Officer also dispatches Police, Fire, and Emergency Medical Units. It is a highly stressful, demanding, fast-paced job involving life and death situations. Due to the nature of the job, the center is in operation 24 hours a day, 365 days a year.

Communications Officers provide a vital service to the community by contributing to the safety and welfare of their fellow residents. They are the first point of contact in most emergency situations and can drastically affect the outcome of a potentially otherwise dire event. Communications officers are a lifeline to first responders and the community.

Grade: B22(2)

Salary:
$48,460 with possible incentives up to:
$49,914 (includes 3% pay incentive for an associates degree)
$51,368 (includes 6% pay incentive for a bachelor's degree)
$4,800 hiring incentive for new hires

Minimum Qualifications

• High School Diploma, or G.E.D.;
• Must be a U.S. Citizen for P.O.S.T. Communications Officer Certification;
• Two years’ experience in a fast-paced business customer service or telecommunications environment.
• Must be able to work rotating shifts, nights, holidays, and weekends.
• A professional and calm demeanor, as this is a highly stressful, demanding, fast-paced job involving life and death situations.
• A job simulation skills test will be administered to determine eligibility; and
• Successful completion of both phases of the hiring process.

For information related to position specific Essential Duties, Knowledge and Skills and Physical requirements, click here.

About Gwinnett County

Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more.

Exceptional benefits

Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program, onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation.

Gwinnett County is an award-winning employer!

• Atlanta’s Healthiest Employer by Atlanta Business Chronicle
• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
• Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.