Communications Officer

Lawrenceville, City of (GA); Lawrenceville (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

The City of Lawrenceville, GA is seeking an emergency communications dispatcher to answer calls and dispatch appropriate personnel. You will work in a high-pressure environment, coordinating with police, fire, and public safety agencies to ensure rapid response.

Responsibilities include monitoring radio traffic, screening and prioritizing calls, logging data, entering information into GCIC/NCIC, and supporting warrants and history checks as needed.

Qualifications

• Knowledge of emergency communications principles and GCIC/NCIC policies.
• Experience with emergency dispatch procedures.
• Proficiency with radio/telecommunications equipment.
• Ability to read, write and perform math calculations at high school level.

Responsibilities

• Answer emergency and non-emergency calls and dispatch personnel.
• Receive, monitor, and dispatch radio communications.
• Screen and categorize incoming calls from the public and other agencies; prioritize.
• Dispatch emergency personnel to incident locations.
• Log all calls and monitor GCIC/NCIC-related data entries.
• Run criminal and driver history checks as requested by officers.
• Enter dispatch and incident data into computer systems.
• Monitor jail security through regular checks.
• Perform related duties.

Skills

Emergency communications

GCIC/NCIC policies

Emergency dispatch procedures

Radio and telecommunications equipment

Computers and software

Decision making under pressure

Public relations

Interpersonal relations

Oral and written communication

Math calculations (HS level)

Education

High school diploma or equivalent

GCIC/NCIC certification

Job description

JOB SUMMARY

This position is responsible for answering emergency and non-emergency calls and for dispatching appropriate personnel.

ESSENTIAL FUNCTIONS

• Receives, monitors, and dispatches radio communications traffic for emergency and non-emergency situations.

• Receives and screens incoming telephone calls from the public and other public safety agencies; categorizes and prioritizes calls.

• Dispatches the appropriate emergency personnel to incident locations.

• Responds to citizens' requests for assistance.

• Maintains a continuous log of incoming telephone and radio calls; logs incoming calls for participating agencies.

• Monitors and routes incoming messages from national and state computer networks; enters and removes information as requested into GCIC and NCIC networks.

• Receives warrants; completes background and criminal background and driver history section on warrant; enters warrant information into GCIC/NCIC; maintains warrant files.

• Runs criminal and driver history checks as requested by officers.

• Enters information into the computer for dispatch, traffic citations, and police reports.

• Monitors jail security through regular checks and closed-circuit monitoring.

• Performs related duties.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED BY THE POSITION

• Knowledge of emergency communications principles and practices.

• Knowledge of GCIC/NCIC policies and procedures.

• Knowledge of emergency dispatch procedures.

• Knowledge of radio and telecommunications equipment.

• Skills in the use of computers and job-related software programs.

• Skills in making decisions in high pressure and emergency situations.

• Skills in public relations.

• Skills in interpersonal relations.

• Skills in oral and written communication.
• Ability to read, write and perform mathematical calculations at a high school level.

SUPERVISORY CONTROLS

The Communications Supervisor assigns work in terms of general instructions. The supervisor spot- checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES

Guidelines include GCIC and NCIC guidelines, state and federal regulations, training guidelines, and city and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY/SCOPE OF WORK

• The work consists of related emergency communications duties. The necessity of responding to unforeseen and emergency situations contributes to the complexity of the work.

• The purpose of this position is to receive emergency and non-emergency calls and to dispatch emergency service personnel as appropriate. Successful performance contributes to the efficient and effective response to emergencies and life-threatening situations.

CONTACTS

• Contacts are typically with department personnel, representatives of other emergency services agencies, and the public.

• Contacts are typically to give or exchange information, resolve problems, provide services, and motivate people.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing or stooping. The employee occasionally lifts light objects, uses tools or equipment requiring a high degree of dexterity, and distinguishes between shades of color.

• The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.

MINIMUM QUALIFICATIONS

• High school or equivalent.

• Possession of or ability to readily obtain GCIC/NCIC certification.