Communications Officer

Jacksonville State University; East Machias (ME); On-site; USD 35,000 - 40,000; Full time

Job summary

A public university in Alabama is looking for a Communications Officer to handle emergency and non-emergency calls, dispatch personnel, and maintain communication systems. The position requires a high school diploma and an age of at least 19 years. The role is vital for campus safety and requires attention to detail and confidentiality. Competitive benefits are included in the compensation package.

Benefits

Retirement Plans

Health Insurance

Tuition assistance

Paid and unpaid leave

Employee Assistance Program

Qualifications

• Must be at least 19 years of age.
• Not have been convicted of a felony or crime of moral turpitude.

Responsibilities

• Process and prioritize emergency and non-emergency calls.
• Dispatch officers and other emergency response personnel.
• Maintain communication with public safety personnel.
• Monitor alarm systems throughout campus.
• Assist in the operation of the University Camera System when needed.

Education

High School Diploma or equivalent

Job description

Department

University Police

Salary

$35,568.00 - $39,520.00 salary commensurate with experience

Work Hours

3rd Shift: 10:00 p.m. - 6:00 a.m. Monday - Friday, some weekends may be required.

Job Summary

Under general supervision, the Communications Officer is responsible for processing and prioritizing emergency and non‑emergency calls from the JSU community and general public, and for disseminating information to the appropriate public safety personnel. The Communications Officer acts as the communications hub for the entire campus and must be able to quickly assess the situation and dispatch appropriate personnel.

Duties and Responsibilities

• Receives and transmits routine and emergency radio messages and telephone calls from the University community, including the general public.
• Dispatches officers and other emergency response personnel as appropriate, and maintains computer log of all activities.
• Maintains all communication with public safety personnel working in the field via in‑person, telephone, and multi‑frequency radio communication, including receiving from and transmitting communication to authorized units.
• Monitors and acknowledges various alarm systems throughout campus.
• Assists in operation of University Camera System when needed.
• Serves as a liaison between the public and other University departments.
• Receives, processes, and sends teletypes. Enters data into the Alabama Criminal Justice Information Center (ACJIC) and the National Crime Information Center (NCIC).
• Operates Telecommunication Device for the Deaf (TDD).
• Maintains appropriate records and files pertaining to the University Police Department’s Communication Center operations.
• Complies with all departmental and university rules, regulations and standard operating procedures.
• Upholds high level of confidentiality.
• Provides information services for students, visitors, faculty and staff.
• Orient and train UPD Student Dispatchers and to interpret University policies and procedures to them.
• Performs other duties as assigned.

Required Minimum Qualifications

• High School Diploma or equivalent.
• Must be at least 19 years of age.
• Not have been convicted of a felony or crime of moral turpitude.

Required Documents

• Cover Letter
• Resume

Employee Benefits

JSU strives to provide a great quality of life to our employees through an attractive, competitive benefits package for our full‑time faculty and staff. These benefits enhance your salary as a JSU employee and are part of your total compensation package. Benefits include:

• Retirement Plans – Alabama Teacher’s Retirement System (TRS), RSA‑1 Deferred Compensation, 403‑B Retirement Annuity (TIAA).
• Health Insurance – Medical (PEEHIP), optional plans: vision, dental, flexible spending plan, dependent care, cancer, and hospital indemnity.
• Long‑term disability and life insurance.
• Tuition assistance.
• Paid and unpaid leave.
• Employee Assistance Program.
• Prescription assistance.

For additional information regarding benefits, please visit our website.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at: https://clerycenter.org/policy-resources/the-clery-act/. The JSU Annual Campus Security and Fire Report is available online at: https://www.jsu.edu/police/docs/cleryannualreport.pdf.

Equal Employment Opportunity

Jax State is an Equal Employment and Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.