Communications Officer

Dickinson College; Carlisle (Cumberland County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Flexible spending accounts

Generous time off

Parental leave

Homebuyer assistance

Tuition benefits

Job summary

Dickinson College in Carlisle, PA, is seeking a Dispatcher to support campus law enforcement and public safety operations. The role processes service requests and questions, handles emergency and non-emergency calls, and coordinates with officers via radio and CAD systems.

Essential duties include logging, information dissemination, and quick response in a fast-paced environment. A High School Diploma or GED is required to qualify for this full-time campus position within the Public Safety

Qualifications

• Handles emergency and non-emergency calls and requests in a campus public safety environment.
• Monitors police, radio and related communications systems to coordinate responses.
• Documents officer status and actions; maintains logs and CAD records, ensuring confidentiality and accuracy.

Responsibilities

• Process service requests and questions; direct to appropriate supervision when needed.
• Monitor and operate radio systems and CAD in real time to support campus safety operations.
• Provide information and assistance to students, staff, and guests; assist with lost and found, directions, and other campus services.
• Maintain accurate logs of activities, calls, and responses; ensure logs are complete and accessible to authorized personnel.

Skills

Communication skills

Radio operation

Public safety support

Log documentation

Education

High School Diploma or GED

Tools

Computer-Aided Dispatch (CAD)

Job description

About Dickinson

Dickinson College is a premier four-year residential liberal arts institution chartered in 1783 and widely recognized as a leader in global and sustainability education. Dickinson College is located in Carlisle, named a “most livable city” by Forbes and is minutes from the state capital of Harrisburg. The campus is connected to a vibrant downtown that offers eclectic dining, shopping and entertainment options. Within a two-hour drive are Philadelphia, Baltimore and Washington, D.C.; New York City is three hours away.

Dickinson College offers full-time employees a broad range of benefits, including a comprehensive medical insurance plan, life insurance, flexible spending accounts, generous time off, parental leave, homebuyer assistance, and tuition benefits for eligible employees and dependent children under the age of 24. Upon eligibility, the College contributes 8% of an employee’s base salary to a retirement account with an additional .5% matching contribution; all money paid by the college into the employee’s retirement plan is immediately and fully vested in the employee.

Position Department

Public Safety

Position Details

Dispatcher

To support campus law enforcement and other public safety functions by performing activities related to processing service requests and questions; which include communications and dispatch, status monitoring, information development and communication, and records and file maintenance in a computer-aided environment. The Communications Center serves as the primary link between the public and DPS Police Officers in the field. The Communications Center is the central coordinating agency for emergency telephone calls and requests for assistance. After hours the Communications Center serves as the main information, responsible for aiding the college community and its guests with requests for service and general inquiries.

Essential Functions

• Handles emergency and non-emergency telephone calls,
• Monitors and operates police and other radio systems, fire and
• Provides the public with assistance on complaints and informational services, lost and found property, bicycle registration, directions, and other services. Uses tact and discretion. Observes strict confidentiality rules. Directs persons to proper supervisory level as necessary.
• Accurately documents officer status, location and activity. Preserves accurate logs of incoming service requests and action taken and enters, updates, and recovers information from a Computer Aided Dispatch (CAD) system. Preserves and updates various logs and records of activities, such as radio transmissions, telephone calls, tow requests, and equipment failure logs.
• Demonstrates knowledge of police terminology and procedures,
• Provides assistance and information to persons registering
• Performs various tasks to ensure proper operation of equipment such as setting and resetting computer system, video display terminals, and printers.
• Assists with College fleet reservations and issues keys for

Required:

High School Diploma or GED

EEO/Diversity Statement

The College is committed to building a representative and diverse faculty, staff, and student body. We encourage applications from all qualified persons.