Communications Officer

Dickinson College; Carlisle (Cumberland County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Flexible Spending Accounts

Paid Time Off

Parental Leave

Tuition Benefits

Retirement Plan

Job summary

Dickinson College in Carlisle, PA seeks a Public Safety Dispatcher to support campus law enforcement by handling service requests, monitoring alarms, and coordinating with officers via CAD, radio and telephone.

You will answer emergency and non‑emergency calls, document actions, maintain logs, and provide information to the campus community with discretion and confidentiality.

Qualifications

• Handles emergency and non-emergency communications with discretion.
• Maintains logs and records in a CAD environment.
• Provides information and assistance to campus community while following policy.

Responsibilities

• Answer emergency and non-emergency calls and priorities.
• Monitor police radio, alarm systems and CCTV as assigned.
• Document officer status and actions; maintain logs and CAD records.
• Direct callers to appropriate supervisory level as needed.

Skills

Emergency dispatch

Radio/phone handling

Confidentiality

Interdepartmental coordination

Education

High School Diploma or GED

Tools

CAD system

Police radio systems

Job description

Posting DetailsDickinson College is a premier four-year residential liberal arts institution chartered in 1783 and widely recognized as a leader in global and sustainability education. Dickinson College is located in Carlisle, named a “most livable city” by Forbes and is minutes from the state capital of Harrisburg. The campus is connected to a vibrant downtown that offers eclectic dining, shopping and entertainment options. Within a two-hour drive are Philadelphia, Baltimore and Washington, D.C.; New York City is three hours away.Dickinson College offers full-time employees a broad range of benefits, including a comprehensive medical insurance plan, life insurance, flexible spending accounts, generous time off, parental leave, homebuyer assistance, and tuition benefits for eligible employees and dependent children under the age of 24. Upon eligibility, the College contributes 8% of an employee’s base salary to a retirement account with an additional .5% matching contribution; all money paid by the college into the employee’s retirement plan is immediately and fully vested in the employee.Below you will find the details for the position, including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the \"Apply\" for this job link button above.Position DepartmentPublic SafetyJob Summary/Basic FunctionTo support campus law enforcement and other public safety functions by performing activities related to processing service requests and questions; which include communications and dispatch, status monitoring, information development and communication, and records and file maintenance in a computer-aided environment. The Communications Center serves as the primary link between the public and DPS Police Officers in the field. The Communications Center is the central coordinating agency for emergency telephone calls and requests for assistance. After hours the Communications Center serves as the main information, responsible for aiding the college community and its guests with requests for service and general inquiries.Essential FunctionsHandles emergency and non-emergency telephone calls,prioritizes calls, and channels pertinent information to officer and supervisory personnel. Makes necessary emergency notifications.Monitors and operates police and other radio systems, fire andintrusion alarm systems, and security camera systems, and dispatches officers and other emergency personnel as needed. Monitors computer terminals for messages directed to the Department, information related to local criminal activity, and officer safety messages. Confirms warrants with responsible agencies.Provides the public with assistance on complaints and informational services, lost and found property, bicycle registration, directions, and other services. Uses tact and discretion. Observes strict confidentiality rules. Directs persons to proper supervisory level as necessary.Accurately documents officer status, location and activity. Preserves accurate logs of incoming service requests and action taken and enters, updates, and recovers information from a Computer Aided Dispatch (CAD) system. Preserves and updates various logs and records of activities, such as radio transmissions, telephone calls, tow requests, and equipment failure logs.Demonstrates knowledge of police terminology and procedures,Pennsylvania criminal and civil law as it pertains to police communications, campus geography, police services, and College policies and procedures pertaining to police communications.Provides assistance and information to persons registeringvehicles at Public Safety and issues parking decals.Performs various tasks to ensure proper operation ofequipment such as setting and resetting computer system, video display terminals, and printers.Assists with College fleet reservations and issues keys forreserved fleet vehicles.Required:High School Diploma or GEDEEO/Diversity Statement:The College is committed to building a representative and diverse faculty, staff, and student body. We encourage applications from all qualified persons.