Communications Manager, Risk & Issues, Devices & Services

Amazon; Seattle (WA); On-site; USD 127,000 - 171,000; Full time

Job summary

Amazon is seeking a high-judgment Communications Manager to join our Trust & Reputation team, focusing on risk and issues management for consumer technology brands including Alexa, Ring, Kindle, Fire TV, and Amazon Leo.

You will define the issues management approach, develop strategies and playbooks, counsel on business decisions, manage reactive news cycles, and execute communications strategies that protect customer trust across a global matrix organization.

Qualifications

• Bachelor's degree.
• 7+ years of recent professional communications or public relations experience.
• Experience presenting complex technical information to executives and non-technical leaders.
• Proven track record in issues management and/or public affairs.

Responsibilities

• Assess and manage complex, fast-moving reputation issues with professionalism and sound judgment.
• Develop clear viewpoints on issues, craft concise narratives, and provide counsel to business leadership on short- and long-term challenges.
• Engage with reporters to educate them about our business and advocate for Amazon's position.
• Partner with public policy, legal, and communications colleagues on emerging issues.
• Oversee end-to-end development and execution of business-critical communications programs.
• Develop and refine processes to streamline ways of working across a matrixed global organization.

Skills

Issues management

Public relations

Executive communication

Crisis communications

Stakeholder management

Education

Bachelor's degree

Job description

Amazon is looking for a high-judgment Communications Manager to join our global Trust & Reputation team, focusing on risk and issues management for some of our consumer technology businesses—including Alexa+, Ring, Kindle, Fire TV, and Amazon Leo.

In this role, you will define and build the issues management approach for one of Amazon's Devices & Services programs. You'll identify potential risks, develop comprehensive communications strategies and playbooks to address them, provide counsel on business and policy decisions, manage reactive issues and news cycles, and execute communications strategies that protect and strengthen customer trust. You'll work across a wide range of topics—from customer experience and privacy/security issues to environmental, safety, and broader societal concerns.

You will navigate a matrixed global organization, building strong cross-functional relationships with business, legal, and public policy leaders. You must demonstrate excellent judgment, earn trust with internal stakeholders, dive deep into complex topics, and clearly articulate ideas in written and verbal communications. The ability to anticipate potential headwinds and effectively advocate for decisions that protect the long-term interests of Amazon and its customers is essential.

If you're a self-starter who thrives in fast-paced, high-stakes environments and loves diving into complex consumer technology issues, this role might be a great fit.

Key job responsibilities

• Assess and manage complex, fast-moving reputation issues with professionalism and sound judgment
• Develop clear viewpoints on issues, craft concise narratives, and provide counsel to business leadership on both short- and long-term challenges
• Engage with reporters to gather information, educate them about our business, and advocate for Amazon's position
• Partner with public policy, legal, and communications colleagues on emerging issues
• Oversee end-to-end development and execution of business-critical communications programs
• Develop and refine processes to streamline ways of working across a matrixed global organization

Basic Qualifications

• Bachelor's degree
• 7+ years of recent professional communications or public relations experience
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Proven track record in issues management and/or public affairs

Preferred Qualifications

• Experience building and leading issues management programs for consumer technology, enterprise technology, telecommunications, or aerospace companies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 126,700.00 - 171,400.00 USD annually

Company - Amazon.com Services LLC