Communications Manager, Global Operations and Workplace Reputation Team

Amazon.com Inc.; Seattle (WA); On-site; USD 140,000 - 188,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Seattle, WA is seeking a Communications Manager to lead external messaging for Global Operations and Workplace Reputation. You will craft statements, coordinate with legal and policy teams, and serve as a trusted spokesperson for last-mile operations.

The role requires senior communications experience, strong media relations, and the ability to manage complex, high-stakes scenarios across multiple stakeholders.

Qualifications

• Bachelor's degree required.
• 7+ years of professional communications or public relations experience.
• Experience in executive-level verbal and written communication.
• Experience driving direction and alignment with cross-functional teams.

Responsibilities

• Manage complex, fast-moving communications challenges with high judgment and professionalism.
• Be precise under tight deadlines and prioritize multiple situations.
• Represent Amazon as an on-the-record spokesperson.
• Work with reporters to correct and clarify breaking news stories.
• Write, develop, and manage approvals of external communications on sensitive topics.
• Participate in multi-stakeholder emergency response meetings to provide external perspective.

Skills

Verbal communication

Cross-functional alignment

Education

Bachelor's degree

Job description

Communications Manager, Global Operations and Workplace Reputation Team

Job ID: 10599302 | Amazon.com Services LLC

Amazon’s last-mile delivery network touches millions of customers every day — and with that scale comes real scrutiny. Legislation, regulatory shifts, and coordinated advocacy campaigns can move fast, and the stories they generate don’t wait for anyone. This role puts you at the center of how Amazon identifies, understands, and responds to the issues that matter most to its last-mile delivery operations.

Key job responsibilities

• Manage complex, fast-moving, and unexpected communications challenges with high judgment and professionalism.
• Be precise under tight deadlines and prioritize and manage multiple situations simultaneously.
• Effectively represent Amazon as an on-the-record spokesperson.
• Work with reporters to correct and clarify breaking news stories.
• Write, develop, and manage approvals of external communications materials dealing with sensitive and timely topics.
• Participate in multi-stakeholder emergency response meetings to provide insight and guidance from an external communications point-of-view.

A day in the life

You might start your morning scanning media coverage and legislative trackers to flag any new developments that could affect Amazon’s last-mile operations — then pull together a quick brief for a leader heading into a sensitive meeting. By midday, you could be on a call with legal and public policy partners to assess the communications implications of a pending bill or regulatory action, working through the messaging framework and drafting an initial statement. In the afternoon, you may shift to handling a reactive media inquiry on a breaking story, coordinating approvals in real time while staying in close contact with the reporter to manage the narrative. You’ll close out by updating scenario plans for upcoming legislative milestones and checking in with issues managers across the team to make sure nothing’s falling through the cracks.

About the team

We’re a team of strategic communicators responsible for telling the story of how Amazon gets people their packages — from the first mile to the last. We work across organizational boundaries to develop integrated communications strategies that inform, engage, and build trust with the audiences that matter most. We use data to shape our decisions, and we anticipate and mitigate reputational headwinds through cross-channel efforts. We value thoughtful collaboration, creative problem-solving, and a commitment to getting the details right.

On the issues side of the team, we move fast and we move together. When a legislative campaign or regulatory challenge emerges, we’re the ones coordinating the response — aligning messaging across legal, policy, and business partners and making sure Amazon’s voice is clear, consistent, and credible. We’re building for the long term — investing in mechanisms, relationships, and talent that will scale as Amazon grows. If you want to do meaningful work alongside colleagues who care deeply about their craft and support each other’s growth, this is the team for you.

Basic Qualifications

• Bachelor's degree
• 7+ years of recent professional communications or public relations experience

Preferred Qualifications

• Experience in verbal and written communication for executive level leaders
• Experience driving direction and alignment with cross-functional teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

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