Communications Manager

Us Bank; Minneapolis (MN); Hybrid; USD 120,000 - 141,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and retirement plan

Paid vacation and holidays

Parental leave

Adoption assistance

Disability leave

Job summary

U.S. Bank is seeking an accomplished Communications leader to design and drive comprehensive internal and external messaging for the Business Banking Product organization.

You will shape narratives around the bank’s digital platform and work closely with senior leadership to promote small business banking initiatives. The role emphasizes storytelling, executive visibility, and cross‑functional collaboration, with a focus on translating complex topics into clear, impactful communications.

Qualifications

• Bachelor's degree or equivalent work experience.
• 10+ years of experience in communications activities.
• One or more years of supervisory/management experience.
• Strong written and verbal communication abilities.
• Ability to translate complex concepts into clear narratives.

Responsibilities

• Plan, implement and evaluate communication and storytelling strategies for the BBP to raise stakeholder awareness of U.S. Bank’s ecosystem.
• Partner with BBP senior leaders to align goals and develop comms strategies.
• Bring to life the narrative around U.S. Bank’s digital platform and tools for business owners.
• Support the annual Small Business Perspective survey with a thought leadership plan.
• Provide communication counsel to BBP senior leadership and coaching.
• Plan and deliver executive visibility strategies to drive awareness of BBP offerings.
• Lead team engagement strategies connecting the team to the strategy.
• Coordinate with BBP, Public Affairs & Communications, Marketing and Social teams.

Skills

Communications strategy

Stakeholder engagement

Verbal and written comms

Project management

Generative AI tools

Education

Bachelor's degree

Tools

CoPilot

Claude

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Works with various business groups and senior management to develop and implement strong communication plans that assist in meeting organizational goals and objectives. Evaluates complex information and strategically determines the appropriate method of communication based on the topic and organizational goals. Creates and edits internal and external communications, writes leadership speeches, messages, and talking points, coordinates speaking engagements, and provides leadership support for media and external spokesperson activities. May provide communications consulting and project management support for special communication initiatives and business priorities.

What The Role Will Do:

Plan, implement and evaluate communication and storytelling strategies for the Business Banking Product (BBP) organization to raise stakeholder awareness of U.S. Bank’s connected ecosystem of small business money management capabilities.

Key Responsibilities:

• Partner with BBP senior leaders to understand business goals and objectives and develop communications and storytelling strategies to support
• Bring to life the narrative around U.S. Bank’s digital platform and tools that enable business owners to effectively manage their financial operations
• Support annual Small Business Perspective survey by developing and implementing a thought leadership plan to communicate the insights to key stakeholders
• Serve as a strategic partner to BBP senior leadership, providing communication counsel and coaching
• Plan and deliver executive visibility strategies to drive awareness and adoption of small business banking offerings
• Lead team engagement strategies that connect the team to the strategy and celebrate achievements and collaborations that advance the work
• Ensure alignment with partner teams across BBP, Public Affairs & Communications, Marketing and Social that support storytelling for the U.S. Bank small business client experience

Preferred experience:

• Strong expertise building and executing communications strategies
• Excellent verbal and written communication skills
• Well-developed organizational and project management skills
• Demonstrated ability to translate complex concepts into clear narratives
• Proven track record providing counsel and guidance to senior leaders
• Collaborative working style with ability to drive consensus across multiple internal stakeholders
• Strong comfort level and experience using generative AI tools like CoPilot and Claude
• Experience with media relations and understanding of media landscape

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Ten or more years of experience in communications activities
• One or more years of supervisory/management experience

Location Expectations

This role is hybrid. Team members who are in a hybrid role typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.