Communications Lead (Marketing) - VP

SMEI; Wilmington (DE); On-site; USD 114,000 - 173,000; Full time

Job summary

An established industry player is seeking a Training & Communication Lead to enhance learning experiences through innovative strategies. In this dynamic role, you will develop training programs that integrate digital media with traditional methods, ensuring effective learning outcomes. Your expertise in instructional design and project management will be crucial as you collaborate with internal and external experts to create impactful learning solutions. This position offers a chance to work in a fast-paced environment, leveraging your skills in web design and risk management to foster a culture of continuous improvement. Join a forward-thinking organization that values your contributions and offers competitive benefits.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401(k)

Wellness Programs

Paid Time Off

Life Insurance

Disability Insurance

Qualifications

• 5-10 years of experience in Learning and Communication required.
• Strong knowledge of risk and control processes is essential.
• Ability to design effective training and communication strategies.

Responsibilities

• Develop training strategies that enhance collaborative learning experiences.
• Design and develop micro learning tools and maintain collaborative sites.
• Manage learning events and support Central Controls communication needs.

Skills

Instructional Design

Project Management

Web Design

Risk and Control Processes

Facilitation Skills

Relationship Management

Problem-Solving Skills

Education

Bachelor’s Degree

5-10 Years Experience in Learning and Communication

Tools

Brainshark

Articulate

Captivate

Photoshop

SharePoint

Microsoft Office

Job description

Training & Communication Lead

Responsibilities:

• Develop training and communication strategies that combine and improve online digital media with other training channels to create a sustainable collaborative learning experience.
• Able to design workplace learning and development principles and tools with knowledge of instructional design architecture, preferably in Brainshark, Storyline, Articulate, Captivate, Flash, and Photoshop.
• Advanced proficiency in web design in developing and maintaining collaborative sites.
• Strong subject matter expertise in the risk and control process and project management.
• Design and development of micro learning tools through short form videos.
• Partner with internal subject matter experts and external providers to build learning solutions that meet targeted outcomes.
• Manage town hall, stoplight sessions, and roadshows for Central Controls.
• Strong knowledge in deploying learning events through the Global Learning Management System (GLMS) for course and audience activity requests, and MIS reporting.
• Leverage knowledge of technology and current learning industry best practices to support Central Controls.
• Work well both independently and as a team player and assist in shaping Central Controls communication and learning needs.

Qualifications:

• Bachelor’s degree or relevant work experience.
• 5-10 years of experience in Learning and Communication.
• Strong knowledge of risk and control processes.
• Strong facilitation and project management skills.
• Technical and systems expertise of GLMS training and learning systems.
• Strong influencing and relationship management skills and experience.
• Ability to understand and translate technical information into user-friendly terms.
• Well organized, detail-oriented, and able to work in a fast-paced environment.
• SharePoint and web design experience in developing collaborative sites.
• Strong working knowledge/experience in Microsoft Office (Word, PowerPoint, Excel).
• Excellent problem-solving skills with the ability to comprehend the big picture while paying high attention to critical details.

Job Family Group: Risk Management

Job Family: Business Risk & Control

Time Type: Full time

Primary Location: Wilmington, Delaware, United States

Primary Location Full Time Salary Range: $114,720.00 - $172,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date: Apr 07, 2025

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