Communications Lead, Creative Services and Brand (hybrid schedule)

Eversource; Westwood (MA); Hybrid; USD 110,000 - 122,000; Full time

Job summary

Eversource Energy is seeking a seasoned Creative Services leader to independently manage projects from intake to delivery. You will partner with internal clients, leadership, and external vendors to ensure timely, high-quality creative outcomes aligned with company standards.

In this role, you will guide project scope, milestones, and resources, while mentoring team members and coordinating with IT for meeting technologies and production needs. Occasional travel to MA/CT/NH is expected.

Qualifications

• 8–10 years of experience in creative services, corporate communications, project management, branding, or related field.
• Experience supporting cross-functional project teams and technology-enabled collaboration tools.
• In-house creative team, corporate environment, or agency setting preferred.

Responsibilities

• Manage project intake through delivery with internal clients and vendors.
• Provide consultation, planning, and direction; ensure alignment with design standards.
• Coordinate with IT for meeting technologies, event production, and audiovisual needs.
• Lead intake processes, project tracking, and resource planning within Creative Services.
• Support emergency storm assignments and travel as needed across MA/CT/NH.

Skills

Project management

Cross-functional collaboration

Client consultation

Stakeholder management

Vendor coordination

Communication

Mentorship

Education

Bachelor’s degree in communications, Graphic Design, Communications/Marketing, Project Management, Business Administration, or related field

Tools

Microsoft 365 (SharePoint, Teams, PowerPoint, Word, Excel, Forms)

Adobe Creative Cloud

PC & Mac environments

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Serve as an ambassador for Creative Services, independently managing projects from intake through delivery. Acts as a strategic communications partner, providing consultation, project management, resource coordination, creative strategy, and execution support. Collaborates closely with internal clients, leadership, and external vendors to ensure successful delivery of all project deliverables.

Responsibilities include project intake and prioritization, stakeholder consultation, communication guidance/planning, meeting facilitation, vendor coordination, process improvement, asset management, and support of Creative Services technologies and systems.

HYBRID WORK POLICY

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to workat least three days in the office, includingTuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to workup to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change

Essential Functions:

• Function as point of contact for Creative Services inquiries, defining project scope, objectives, deliverables, and timelines through client consultation.
• Works creatively and provides project advice, schedules and updates while remaining within Company design standards. Can help distill complex info and provide guidance and direction
• Liaison between Creative Services and Information Technology, supporting meeting technologies, event production, audiovisual requirements, and communications-related initiatives.
• Coordinates with IT to support hardware, software, and technology needs for Creative Services and Video Production teams.
• Assists with vendor coordination, purchase orders, specification development, scheduling, and administration of project intake and workflow management systems.
• Facilitates project meetings, documents requirements and action items, communicates project specifications, manages schedules, and ensures timely delivery of project milestones
• Leads the development, implementation, and continuous improvement of intake processes, project tracking systems, team resources, and Creative Services collaboration platforms.
• Provides cross-functional support across the department as business needs, project priorities, and workload demands require.
• Provides coaching and mentorship to team members
• Builds and maintains strong relationships within Communications to share ideas, lead cross‑disciplinary projects, and coordinate shared work efforts.
• Proactively communicates issues, impediments, and status updates to Communications management

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Advanced proficiency with Microsoft 365 applications, including SharePoint, Teams, PowerPoint, Word, Excel, and Forms.
• Working knowledge of Adobe Creative Cloud applications.
• Experience supporting both PC and Mac operating environments.
• Strong project management and organizational skills with demonstrated ability to manage multiple projects simultaneously.
• Knowledge of creative design principles, typography, branding, digital communications, print production, and multimedia deliverables.
• Understanding of printing methods, production specifications, and file preparation requirements.
• Ability to communicate complex information clearly and effectively to diverse audiences.
• Strong customer service orientation with the ability to build productive relationships across all organizational levels.
• Experience working with executive leadership and cross-functional teams.
• Demonstrated accountability and ownership of projects from initiation through completion.
• Knowledge of audiovisual technologies, systems, and meeting support processes preferred.
• Experience managing vendors, budgets, purchase orders, and procurement activities preferred.
• Plays a key role in managing external creative service contractors, ensuring the effective delivery of creative support across all departments at Eversource.

Education:

• Bachelor’s degree in communications, Graphic Design, Communications/Marketing, Project Management, Business Administration, or a related field required.

Experience:

• Eight (8) to ten (10) years of experience in creative services, corporate communications, project management, branding, marketing communications, or a related field, preferably within an in‑house creative team, corporate environment, or agency setting.
• Experience supporting communication initiatives, technology-enabled collaboration tools, and cross‑functional project teams preferred.

Working Conditions:

• Must be available to work emergency storm assignment as required.
• Must be available to travel between MA/CT/NH as necessary.
• Must be able to support occasional early morning, evening, or event‑related activities as needed

Mental Aspects:

• Must be able to manage multiple competing priorities in a fast‑paced environment while maintaining high‑quality work, effective communication, and strong customer service.
• Prioritization skills are key.

#LI-ES3

#corpajd

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross‑functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

$110,170.00-$122,410.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor