Communications Lead

Fonoa; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Fonoa is seeking a Communications Lead based in New York to drive media relations, manage social channels, and enhance internal outreach. The ideal candidate will have a strong background in B2B communications and experience in high-growth environments.

Responsibilities include overseeing press cycles, aligning internal and external narratives, and working closely with executives to craft compelling communications. This role offers a unique opportunity to shape Fonoa's voice across various platforms and boost engagement.

Qualifications

• 6–10 years in B2B communications, preferably in a high-growth company.
• Direct experience with founder-led or employee-amplified communications.
• Ability to draft various communication types quickly.

Responsibilities

• Own media relations and press communications.
• Manage executive and employee communications.
• Lead product and company launch communications.
• Oversee company social media channels and content.

Skills

B2B communications experience

Press release drafting

Social media management

Narrative execution

Job description

At Fonoa, we are transforming how digital-first companies stay tax compliant. We provide simple and modular API solutions that easily integrate into any existing workflow. Through our technology-first approach, we reduce manual processes, increase compliance and reduce the cost of operations when transacting and scaling internationally.

We are solving one of the largest yet unsolved problems in global e-commerce. Our tax automation software enables companies such as Uber, Zoom & Booking.com to expand their international offerings more quickly and remain tax-compliant.

THE ROLE

As Communications Lead, you'll own Fonoa's voice — externally and internally. You'll run media relations with tier-one and trade press, manage the company's social channels, coach executives and employees to build their own public presence, and own how Fonoa shows up at events, in all-hands meetings, and across every written surface that isn't the product.

You'll sit at the intersection of story and strategy — working closely with our Product Marketing Lead on the underlying narrative, then pushing it into the world with consistency and velocity. You will enable founder-led, employee-amplified comms motion that makes Fonoa's voice recognisable and trusted across press, social, and internal channels.

This role reports to the Co-founder and works directly with the leadership team across EMEA and the Americas.

RESPONSIBILITIES

Media Relations

• Own relationships with tier-one and trade press, driving proactive story pitching and managing the full press cycle from planning through to coverage and follow‑up.

Executive & Employee Communications

• Work closely with the executive team to build a consistent public presence, supporting content creation and putting simple systems in place for employees to share what they are building.

Launch Communications

• Lead communications for product and company launches, ensuring messaging, press outreach, internal alignment, and social amplification are well coordinated.

Company Social Channels

• Manage Fonoa’s company social channels, setting the tone, publishing content, and adjusting based on what performs.

Event Communications

• Use events as communication moments by shaping speaking narratives, preparing executives, and extending impact through press and social.

Internal Communications

• Own internal communications, including all‑hands and company updates, ensuring messages are clear, timely, and aligned with the external narrative.

Narrative Execution

• Partner with Product Marketing to carry the core narrative across all channels, maintaining consistency and using market and competitor signals to refine messaging over time.

WHAT WE'RE LOOKING FOR

• 6–10 years in B2B communications, with at least one stint in‑house at a high‑growth company.
• Direct experience operating a founder‑led or employee‑amplified comms motion.
• Proven ability to draft a press release, a tweet, an all‑hands script, and an op‑ed — all in the same week.
• Build and run a consistent system for executive communication, including content planning, drafting support, and performance tracking to ensure regular, high‑quality output.
• Create simple tools and templates that enable employees to share what they are working on and drive natural engagement.
• Develop and manage a forward‑looking media plan that aligns company milestones with the right journalists and outlets.
• Leverage events and speaking opportunities to drive clear communication moments for not just presence or visibility but for impact.
• Experience advising and coaching senior leaders on communication strategy and help adjust messaging

Bonus

• Experience operating at a company in the middle of a major repositioning — where messaging, press, and social all had to change at once.
• Prior experience briefing analysts or navigating category‑creation moments.