Communications Focal Point Administrator - NISSC - CMSFS

Amentum; Colorado Springs (CO); Vor Ort; USD 66.000 - 75.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Educational reimbursement

Parental leave

Employee stock purchase plan

Disability insurance

Life insurance

Pet insurance

Zusammenfassung

Amentum is seeking a Communications Focal Point Administrator to support NORAD IT/communications operations at the Cheyenne Mountain Complex. The role involves assisting in daily operations, coordinating tasks, and ensuring system availability for mission-critical functions.

The position requires an active Secret clearance, DoD IAT Level II certification, and prior customer-service experience within DoD environments. On-site at CMSFC, Colorado, with periodic travel as needed.

Qualifikationen

• Active Secret clearance required.
• DoD IAT Level II or higher certification (Security+ce).
• 2 years of work history.
• 1 year of directly related experience.
• 2 years of experience in customer service orientation.

Aufgaben

• Support CMSFS mission centers and users in daily operations, relocations, exercises, and events.
• Resolve classified and unclassified system problems via phone and email.
• Create, track, review, update and close actions in Remedy within timelines.
• Assign and follow up on maintenance actions across CMSFS work centers.
• Maintain and improve relations between Government leadership and the NISSC team.
• Serve as SME on CFP processes and mission systems status.

Kenntnisse

Customer service orientation

Verbal communication

Documentation & reporting

Client support

Ausbildung

Security+ (DoD IAT Level II)

Tools

Remedy

CFP applications

Jobbeschreibung

Position Title: Communications Focal Point Administrator

Location: Cheyenne Mountain Space Force Center, Colorado

Relocation Assistance: None available at this time

Remote/Telework: NO - Not available for this position

Clearance Type: Secret

Shift: Shift work may be required

Travel Required: Up to 10% of the time

The NORAD Operations Division, as the prime contractor supporting the 21 Communication Squadron (CS) on the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II), provides:

• Supports the classified communications and processing for Command and Control (C2) capability and legacy space C2 systems located at:
• Cheyenne Mountain Space Force Station (CMSFS), Colorado
• Peterson Space Force Base (PSFB), Colorado

Description of Duties:

The Communications Focal Point Administrator supports the 21 CS on the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II(NISSC II). The candidate will:

• Serve on the 21st Communications Squadron (21CS) Communications Focal Point (CFP) team in support of Cheyenne Mountain Space Force Station (CMSFS) mission centers, Active-Duty military customers, Government civilians and tenants, and NISSC contractors.
• Assist the team in the ongoing task of establishing and updating operations, processes, and procedures, and will simultaneously perform a variety of Information Technology-based communications functions, including: providing client-side mission support to a variety of users during daily operations, monthly relocations, annual exercises, and unplanned real-world events; resolving classified and unclassified system problems; answering system, network and application questions via telephone and email; evaluating the impacts and results of system troubleshooting; creating, tracking, reviewing, updating, and concluding actions in Remedy and within the Government’s timelines; assigning and following up on the maintenance actions of other work centers; and coordinating a variety of CMSFS Work Order activities.
• Answer system, network, and application questions via telephone and email.
• Evaluate the impacts and results of system troubleshooting.
• Create, track, review, update, and conclude actions in Remedy within the Government’s timelines.
• Assign and follow up on the maintenance actions of other work centers coordinating a variety of CMSFS Work Order activities.
• Maintain and improve the excellent relationship between Government leadership and the NISSC contractor team.
• Serve as a NISSC team Subject Matter Expert (SME) and advisor on all matters related to CFP processes and mission systems status.
• Prepare, submit, and brief daily, weekly, and monthly metrics and status reports.
• Serve as a coordination point for CMSFS mission partners and customers.
• Develop and update operational checklists, concepts of operations, communication matrices, and related plans and documentation

This position is expected to pay $66,000-$75,000 annually; depending on experience, education, and any certifications that are directly related to the position.

This position will be filled and work onsite at Cheyenne Mountain Space Force Center, Colorado

Basic Requirements:

• Must have an active Secret Clearance.
• Must have DoD IAT Level II or higher certification (Security+ce)
• Must have 2 years of work history.
• Must have 1 year of directly related experience.
• Must have 2 years of experience in Customer Service orientation.

Desired Requirements:

• Demonstrated experience interfacing with senior Air Force and/or DoD customers, as well as experience serving multiple DoD Agencies
• Remedy trouble ticket experience and skills
• Experience with Air Force Communications Focal Point (CFP) applications, communications, infrastructure, processes, procedures, instructions, and Task Orders.
• Professional and possesses above-average verbal and written communication skills.
• Must possess a general understanding of network architectures, client computing resources, and troubleshooting practices in a Microsoft Windows Operating System environment.
• Must possess a general understanding of and experience with workstation components including PCs, VDIs, KVMs, monitors, card readers, printers, and multi-function devices.
• Must have the ability to prepare, objectively review, and deliver technical presentations.

The position for which you are applying requires a US Department of Defense security clearance. This is to advise you that if you possess dual citizenship (i.e., a citizen of the US and another country), to be granted a clearance, you will be required to relinquish your citizenship in the foreign country.

Compensation Details:

$66,000-$75,000

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.