Communications Field Support Technician - IT Tx & Dx Systems and Compliance

FirstEnergy Corp; Williamsport (MD); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) plan with company match

Pension plan

Medical, dental, vision insurance

Tuition reimbursement

Job summary

FirstEnergy Corp is seeking a Communications Technician to install, test, configure, and maintain IT telecommunications equipment across substation networks. You will work with fiber optic, microwave, MAS radio systems and related circuits, ensuring safety and reliability.

Responsibilities include troubleshooting, on-call support, documenting procedures, reviewing engineering drawings, and coordinating with vendors and other teams to support outage recovery and network integrity.

Qualifications

• Associate's degree in Electronic or Electrical Engineering Technology or 2 years related experience.
• Experience with telecommunications networks, SCADA, and remote terminals preferred.
• Ability to read engineering drawings and electrical schematics to plan work.

Responsibilities

• Install, test, calibrate, maintain, troubleshoot, and repair telecom systems and devices.
• Respond to after-hours calls and participate in on-call rotations.
• Review engineering drawings for accuracy and update field changes.
• Coordinate with vendors and internal teams to schedule activities.
• Create as-built documentation and maintain safety at all times.
• Travel to various sites for maintenance and project work.

Skills

Telecommunications

Networking concepts

Customer service

Safety compliance

MS Office

SAP

Education

Associate's degree in Electronics/Electrical Engineering Tech

2 years related work experience

Tools

Test equipment (T1 testers, OTDR)

Network Management Systems

Fiber optic equipment

Spectral Analyzers

Job description

JOB DESCRIPTION

FirstEnergyFirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00] The Communications Technician is accountable for all aspects of work related to installation, maintenance, testing and configuration of Information Technology Regional Communications Network communication equipment such as fiber optic, microwave radio and mobile radio systems, leased telephone circuits and MAS radio for substation communications.

Responsibilities Include

• Demonstrating and directing a solid commitment to all aspects of safety.
• Meeting customer and client needs and service expectations promptly and in a courteous manner.
• Installing, testing, calibrating, maintaining, troubleshooting, and repairing various Corporate telecommunications systems and devices, including two-way radio, microwave radio, fiber-optic, security, FAA lighting, emergency generators, DC power systems, etc.
• Using test equipment, including Transmission Test Sets, Fault Locators, T1 Test Sets, Spectrum Analyzers, Frequency Analyzers, Optical Time-Domain Reflectometers, Multi-Meters, etc.
• Overseeing and monitoring vendor equipment installation and repair activities.
• Preparing written procedures required for coordinating equipment additions or modifications.
• Reviewing and checking engineering drawings for accuracy and making field changes to update or correct.
• Identifying materials, equipment, special tools and permits required to complete projects and maintenance activities.
• Creating project as-built documentation.
• Inspecting telecommunications equipment and facilities, measuring critical parameters, and generating reports so as to document compliance as required by legal and regulatory entities.
• Responding to after-hours calls, participating in Departmental on-call procedure, and traveling overnight as required.
• Providing assistance during emergencies and storm-related restorationTraveling to various off-site locations as well as FirstEnergy office locations, training facilities and customer sites, when requested.
• Working cooperatively with other team members, internal customers and contractors to coordinate project activities, provide technical assistance and support, and schedule activities.
• Keeping abreast of industry-accepted and evolving and developing IT and Telecommunications technologies.
• Being accountable for all work performed.
• Keeping work sites in order, cleaning periodically and at work completion.
• An employee hired at the Communications Technician II or III level will be expected to perform all of the above responsibilities with more proficiency, and in a more independent manner. Further, the Communications Technician II or III level employee will be assigned additional responsibilities related to those above.

Qualifications Include

• Associate's degree in Electronic or Electrical Engineering Technology.
• In Lieu of a degree, 2 years of related work experience required.
• Related work experience includes, but is not limited to : Network Communication equipment, SCADA Communications, power line carrier, remote controlled switches, Remote Terminal Units, telecommunication circuits, two-way radios, mobile computing.
• Demonstrated experience in creating and/or interpreting engineering drawings, electrical schematics, equipment manuals, instruction manuals and procedures to develop accurate work plans.
• Ability to work effectively with engineering and management personnel, along with interfacing and working cooperatively with customers, contractors and the general public, in a professional and courteous manner.
• Must meet customer needs and have good working relationships.
• Demonstrated proficiency with PC software applications including Microsoft Office (Word, Excel, Access, PowerPoint, etc.), SAP, and various industry-standard telecommunications Network Management Systems.
• Ability to work effectively both independently and in a team environment.
• Ability to manage, organize and prioritize work, while maintaining strong attention to detail.
• Effective oral and written communication skills.
• Self-motivated with a questioning attitude to continue to learn, produce results, and strengthen existing relationships.
• Must possess a valid driver's license.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs.

FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Non Exempt FirstEnergy Human Resources Team