Communications Experience Manager

Sapience Tutoring & Enrichment; Las Vegas (NV); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Collaborative Environment

Impactful Work

Opportunity for Growth

Job summary

An established industry player in education is looking for a Communications Experience Manager to enhance the communication journey for families. This role is pivotal in ensuring seamless interactions through various channels, managing feedback, and continuously improving communication systems. The ideal candidate will bring a proactive approach, excellent communication skills, and a commitment to delivering an exceptional customer experience. Join a collaborative environment where your contributions directly impact students and families, shaping the future of educational support.

Qualifications

• 2+ years in customer communications or operations.
• Proficient in CRM platforms and communication tools.

Responsibilities

• Manage inbound customer communication via phone, text, and email.
• Monitor and improve communication systems and tools.

Skills

Customer Communication

CRM Support

Attention to Detail

Verbal Communication

Written Communication

Education

Bachelor's Degree

Tools

HubSpot

VoIP Systems

Scheduling Tools

Job description

4 days ago Be among the first 25 applicants

Sapience Tutoring & Enrichment provided pay range

This range is provided by Sapience Tutoring & Enrichment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $60,000.00/yr

Job Title: Communications Experience Manager

Location: Corporate Office (Daytime) & Sapience Learning Lab (During Operational Hours)

Schedule:

• School Year: Monday–Friday, 12:00 PM – 8:00 PM + Saturday, 9:00 AM – 2:00 PM (1-hour daily break)
• Camp Days: 7:00 AM – 6:00 PM (1-hour daily break)
• Department: Operations & Customer Experience
• Reports To: Director of Internal Systems

Position Summary

Sapience Tutoring is seeking a proactive, detail-driven, and systems-oriented Communications Experience Manager to oversee and elevate every aspect of the communication journey between our families and our team. This essential role ensures that all calls, texts, emails, and automated messages are seamless, helpful, and aligned with the Sapience brand promise.

Beyond managing the front lines of communication, this individual will act as a conduit between customer experience and internal innovation—ensuring feedback is heard, systems are maintained, and all communication-related tools and playbooks are continually improved.

1. Serve as the lead point of contact for inbound customer communication via phone, text, and email.
2. Log all interactions and relevant details into internal systems (e.g., HubSpot) in real-time.
3. Manage and update automated communications across our sales and service pipelines.
4. Own and uphold communication playbooks and scripts, ensuring consistency in tone, accuracy, and responsiveness.
5. Conduct regular audits of outbound communication to ensure excellence across every touchpoint.

Liaison Between Users and Internal Teams

1. Collect and synthesize feedback from families to highlight trends in user experience.
2. Relay insights to product development and business leadership to drive continuous improvement.
3. Participate in meetings or feedback loops to support improvements in communication workflows and tools.

Systems Oversight & Operational Support

1. Monitor, troubleshoot, and improve systems that support communication (CRM, texting/calling platforms, scheduling tools, email automations).
2. Collaborate with internal tech and support teams to improve system performance and usability.
3. Proactively recommend upgrades or workflow enhancements related to communication tools and platforms.

Ideal Candidate Profile

1. 2+ years of experience in customer communications, operations, or CRM support.
2. Proficient in systems such as HubSpot (or similar CRM platforms), VoIP systems, and scheduling tools.
3. Exceptional attention to detail, documentation, and follow-through.
4. Excellent verbal and written communication skills with a warm, professional tone.
5. High accountability and commitment to delivering best-in-class customer experience.

What We Offer

1. A collaborative environment focused on improving educational outcomes and family satisfaction.
2. An opportunity to shape and lead the communication systems at a growing, mission-driven organization.
3. Daily impact on the lives of students and parents through meaningful support and connection.

Seniority level

Entry level

Employment type

Full-time

Job function

Business Development and Sales

Industries

Education Administration Programs