Communications & Events Manager

IndyGo Foundation; Indianapolis (IN); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Hybrid schedule

PTO 150 hrs/yr

12 holidays

401(k) match

Health insurance: medical, dental &amp

Disability & Life Insurance

Wellness clinic & EAP

Job summary

IndyGo Foundation is seeking a Communications & Events Manager to coordinate two annual events, execute the yearly communications plan, and safeguard CRM data quality. The role offers hands-on organization support to the Executive Director and Board.

You will manage donor communications, update the website content with vendor help, and ensure messaging aligns with IndyGo branding while supporting office operations and local travel as needed.

Qualifications

• Experience with Raiser’s Edge or Bloomerang CRM strongly preferred.
• At least 3 years of experience working in a nonprofit organization or office environment.
• A high school diploma or equivalent background.

Responsibilities

• Plan and manage two annual events and registrations.
• Implement the annual communications plan and donor communications.
• Support CRM data integrity and donor records management.
• Assist in creating donor appeals and acknowledgments.
• Coordinate with the Executive Director and Board for meetings.
• Update website content with vendor assistance as needed.
• Monitor donor benefits and organize travel scheduling as necessary.
• Provide administrative support to the office and staff.

Skills

Microsoft Office

Office equipment

Communication skills

Travel locally

Attention to detail

Decision making

Math skills

Confidentiality

Time management

Independence

Education

High school diploma or equivalent

3+ years nonprofit experience

CRM experience (Raiser’s Edge or Bloomerang)

Tools

Raiser’s Edge

Bloomerang

Job description

Principal Function: The Communications & Events Manager is responsible for event planning logistics, implementing the annual communications plan and ensuring the integrity of the CRM. Additionally, this position provides some administrative support to the office, Executive Director, and Board.

RESPONSIBILITIES

Communication & Events

• Manages event registration and event planning logistics (2 events per year)
• Implements annual communications plan
• Creates and sends regular email and social media communications for the organization
• Project manager for key organizational communication pieces such as the Annual Report
• Updates content of the website with assistance from vendor as needed
• Ensures messaging and communication activities are in alignment with IndyGo
• Manages tracking and fulfillment of donor benefits
• Assists in creation of donor appeals, emails and letters

Administration & Operations

• Responsible for the data integrity of the CRM (currently Raiser’s Edge but transitioning to Bloomerang)
• Extracts mailing lists, donor lists and reports from the CRM
• Conducts daily entry of all gifts and pledges into CRM
• Prepares acknowledgement letters and pledge reminders
• Support the Executive Director by scheduling meetings and other administrative tasks as needed
• Support the Board through scheduling meetings and preparing space for the meetings
• Monitor organization’s voice mail and general email inbox

EDUCATION AND/OR EXPERIENCE

To perform this job successfully, an individual must have the following education and/or experience.

• Experience with Raiser’s Edge or Bloomerang CRM is strongly preferred.
• At least 3 years of experience working in a non-profit organization and/or office environment.
• A high school diploma or any combination of education and experience that would provide an equivalent background.

SKILLS AND QUALIFICATIONS

• Proficiency with Microsoft Office including the ability to perform a mail merge.
• Ability to operate office equipment, including computers, copiers, and phones.
• Ability to accurately communicate information and ideas so others understand.
• Ability to travel locally as needed. Mileage will be reimbursed if using own vehicle or free transportation will be provided using IndyGo public transit.
• Ability to understand and follow directions and adhere to office protocols and procedures, with close attention to detail.
• Above average decision making and problem-solving abilities.
• Average mathematical abilities (addition, subtraction, multiplication, division and percentages)
• Ability to recognize sensitive issues and maintain confidentiality.
• Ability to prioritize, organize and manage tasks and time efficiently.
• Ability to work independently with minimal supervision.

SALARY AND BENEFITS

• Annual Salary Range: $62,000-$72,000
• Benefits, including:
  • Hybrid schedule with 2 days in office
  • Paid Time Off (150 hrs/yr) and 12 Paid Holidays
  • 401(k) Retirement Plan with company match
  • Health Insurance: Medical, Dental & Vision
  • Short-Term Disability, Long-Term Disability & Life Insurance
  • Access to a Wellness Clinic and Employee Assistance Program

About IndyGo Foundation

IndyGo Foundation is a 501c3 nonprofit organization with the mission to connect people to their lives through accessible, equitable and inclusive public transportation solutions. Our three employees are employed by IndyGo Foundation with access to health benefits through IndyGo.

Our office is open 8am to 5pm with our core work hours being 9am to 2pm. While there is flexibility with hours worked, employees are expected to be in the office at least 2 days a week and available during the core work hours daily. IndyGo Foundation’s office is located in Broadripple and this position includes occasional travel to other IndyGo offices.