Communications Equipment Specialist

Collier County Sheriff's Office; Naples (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

NENA is seeking a skilled Communications Systems Technician to support and troubleshoot mission-critical public safety networks in Naples, FL. The role covers VoIP, PBX, radio, dispatch-related systems, and associated infrastructure.

You will maintain records and assist in outages, ensuring continuous operation for public safety services. Qualified candidates bring 2+ years in public safety communications, strong typing, and an electronics/IT background; associate degree preferred.

Qualifications

• Minimum two years experience in supporting communications systems in public safety or emergency services.
• OPAC score of 80% is required.
• Wonderlic score of 18 is required.
• Ability to type 25 correct wpm.
• Associate's degree or equivalent in Electronics, Telecommunications or Information Technology preferred.

Responsibilities

• Install, maintain, update, and troubleshoot landline phones and related communications equipment.
• Provide technical support for radio systems, dispatch equipment, telephony systems, and infrastructure.
• Diagnose outages, determine root cause, and restore service promptly.
• Maintain inventories, databases, and records for radios and configurations.
• Review and process invoices from vendors.
• Coordinate with vendors, carriers, manufacturers, and stakeholders to ensure reliable operations of communications systems.

Skills

Two years experience

OPAC 80% score

Wonderlic 18

Typing 25 wpm

Education

Associate's degree or equivalent in Electronics/Telecommunications/IT

Job description

Examples of Duties:

• Install, maintain, update, and troubleshoot landline phones, and other communications related equipment.
• Provide technical support for radio systems, dispatch related equipment, telephony systems, and associated infrastructure.
• Diagnose system outages or degradations, determine root cause, and implement corrective actions to restore service in a timely manner.
• Maintain accurate inventories, databases, and records for radios, communications equipment, system configurations, and assignments.
• Review and process invoices received by vendors.
• Serve as technical liaison with vendors, carriers, manufacturers, and stakeholders to ensure reliable operations of communications systems .

Minimum Requirements:

• Minimum of two years' experience in supporting communications systems in public safety or emergency services environment.
• Minimum OPAC score of 80% and Wonderlic score of 18.
• Ability to type 25 correct wpm.
• Associate's degree or a comprehensive representation of equivalent work-related experience in Electronics, Telecommunications, or Information Technology preferred.

Position Requirements:

• Knowledge of public safety communications theory, radio and telecommunications principles, and applicable regulations.
• Ability to maintain inventory accounting records and other administrative record.
• Ability to communicate clearly and concisely, both orally and in writing.
• Work flexible hours/days when needed to complete assignments or respond to emergencies. To include after-hours support.
• Ability to maintain inventory accounting records and other administrative records
• Experience coordinating with vendors, manufacturers, carriers, and service providers to support public safety communications systems.
• Experience administering, maintaining, and troubleshooting mission-critical communications systems, including but not limited to VoIP, PBX, Radio, Dispatch-Related, and supporting infrastructure