Communications Dispatcher - Lateral (Experienced)

County of Marin; San Rafael (CA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player seeks dedicated Communications Dispatchers who thrive in a dynamic environment. This role involves operating complex emergency communications equipment and effectively dispatching law enforcement and public safety personnel. As a vital part of the 24/7 Communications Dispatch Center, you will ensure timely responses to emergencies while maintaining high standards of customer service. The ideal candidate will possess strong communication skills, the ability to multi-task, and a commitment to serving the community. Join a team that values meaningful work and offers a competitive compensation package, including a generous signing bonus.

Benefits

Signing Bonus

Health Insurance

Retirement Plan

Paid Time Off

Training Programs

Qualifications

• 2 years of experience in dispatching law enforcement or fire/medical resources.
• Ability to operate telecommunications equipment and handle emergency situations.

Responsibilities

• Process calls and dispatch emergency services with independence.
• Operate complex emergency communications equipment in a fast-paced environment.

Skills

Call Taking

Dispatching

Communication Skills

Multi-tasking

Customer Service

Education

High School Diploma

California Commission on P.O.S.T. Dispatcher Basic Certificate

Tools

Computer Aided Dispatch (CAD)

9-1-1 Phone System

Two-way Radios

Job description

In addition to a competitive compensation package, new, full-time, regular hire experienced Communications Dispatchers are eligible to receive a $7,500 signing bonus which will be split into two equal payments: 50% at time of hire (i.e. first paycheck) and the remaining 50% after successful completion of their probationary period.

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people “I work for the County of Marin.” Discover more about us, our values and our organizational culture on the Department of Human Resources website. Read on to find out more about this opportunity.

The Marin County Sheriff's Office:

The Marin County Sheriff's Office is committed to partnering with our communities to provide leadership and excellence in public safety. We take pride in our department and work hard to provide a safe environment for our residents. The department is divided into three major bureaus; Administrative and Support Services, Detention Services, and Field Services in addition to operating the countywide Major Crime Task Force. The responsibilities of the Sheriff's Office Bureaus include providing general law enforcement services in the unincorporated communities of Marin County, maintaining the county jail, providing security to the Superior Court, operating a countywide communications division, performing death investigations under the purview of the Coroner, operating a documentary services division consisting of records, warrants, civil units, and more. To learn more about the Sheriff's Office, visit our website.

Under the general supervision of a Supervising Communications Dispatcher, this journey-level, non-sworn class is assigned to the 24/7 Communications Dispatch Center in the Sheriff’s Office. Communications Dispatchers at this level operate a wide variety of complex emergency communications equipment, including a Computer Aided Dispatch (CAD), 9-1-1 phone system and countywide radio system. Dispatchers are responsible for processing calls and dispatching emergency law enforcement, and other public safety equipment and personnel with relative independence upon completion of a training program. Communications Dispatchers may also be assigned as a trainer.

Our Highly Qualified Candidate:

The highly qualified candidate will have experience in call taking and dispatching in a Public Safety Answering Point (PSAP) providing dispatch services to law enforcement agencies while utilizing a CAD and 911 phone systems. They will be an effective communicator with the ability to multi-task while providing excellent customer service. The highly qualified candidate will have experience using CLETS and other law enforcement databases and can work as part of a team in a fast-paced environment, possess strong interpersonal skills and good judgment.

QUALIFICATIONS

Knowledge of:

• The cities, highways, main streets, major buildings and geography of Marin County.
• The function, organization, purpose and procedure of a public safety communications center.

Ability to:

• Operate a variety of telecommunications equipment, including two-way radios, multi-line systems and automated equipment.
• Obtain and record accurate and detailed information by telephone and personal contact.
• Dispatch information quickly, efficiently and exactly as received.
• Exercise judgment and discretion in resolving problems.
• Speak clearly and concisely in English.
• React quickly, efficiently and calmly in an emergency situation and adopt an effective course of action.
• Dispatch public safety equipment in a coordinated manner.

MINIMUM QUALIFICATIONS

Two (2) years of current journey level experience dispatching law enforcement and/or fire/medical resources and must successfully complete the Marin County Sheriff’s Office training program in 911 call taking and either law enforcement or fire/medical dispatching within twelve (12) months of appointment. Certification from the National Academy of Emergency Dispatch as an Emergency Medical Dispatcher is highly desirable. Applications indicating felony convictions will not be accepted as per California Law Enforcement Telecommunications System (CLETS) requirements. Applicants must be able to work shift assignments and any hours of the day or night, weekends, holidays, and overtime as required to operate a 24-hour, 7-day per week public safety facility.

Certification:

Possession of, or ability to obtain a California Commission on Peace Officer Standards & Training (P.O.S.T.) Public Safety Dispatcher Basic Certificate within twelve (12) months of appointment.

All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your governmentjobs.com account to view these emails.

Testing and Eligible List:

Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list. The eligible list established from this recruitment may be used to fill the current vacancy, and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.

Open & Continuous Recruitment:

This recruitment is Open and Continuous. Applicants are encouraged to submit completed applications as soon as possible. Candidates who possess the minimum qualifications for this position may be certified directly to the Sheriff's Office for a selection interview. The filing period for an Open and Continuous recruitment may be closed at any time.

Special Requirements:

Ability to successfully pass the pre-employment controlled substance use standards, a background investigation and polygraph examination (or computer voice stress analyzer examination), medical exam, and job-simulating psychological examination as conducted by the Marin County Sheriff's Office.

Drug Use Standards:Click here for more information on pre-employment drug use guidelines.

There is a waiting period for those applicants who are disqualified during the selection process. Applicants who withdraw from the process or are interviewed and not selected (INS) must wait six months; applicants who withdraw when in background or fail the psychological assessment must wait two years; and applicants who fail background (DQ) must wait three years.

Disaster Service Workers:

All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Equal Employment Opportunity Employer:

If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at 415-473-2095. If you have questions concerning this position announcement, please contact Linda Kline at [e-mail].