Communications Dispatcher I

GovernmentJobs.com — City of Richmond CA; Richmond (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

The City of Richmond CA is seeking a Communications Dispatcher I to handle emergency and non-emergency calls and dispatch public safety units in a coordinated manner. Under general supervision, you will operate multiple communications systems, relay information clearly, and support a 24/7 operation with uniform requirements.

On-the-job training will teach radio dispatching techniques for public safety, and you will work varied shifts to ensure rapid response and accurate information gathering

Qualifications

• Knowledge of dispatch procedures for public safety operations.
• Ability to extract information from callers and relay instructions.
• Ability to work varied shifts in a 24/7 operation.

Responsibilities

• Receive emergency and non-emergency calls and dispatch units.
• Operate communications equipment as part of a coordinated response.
• Work with shift supervisor and on-the-job training.

Skills

Public safety dispatching

Caller communication

Judgment & independence

English proficiency

Tools

Radio dispatch equipment

Job description

Under general supervision of a shift supervisor, the Communications Dispatcher I receives emergency and non-emergency calls from the public, including calls from cellular telephone users requesting services; dispatches emergency police, fire, and other public safety units in a coordinated manner; operates various communications equipment; and performs other related work as required. Incumbents are required to work various shifts associated with a 24-hour, 365-day operation and are required to wear a uniform.

The Communications Dispatcher I initially receives on-the-job training in the techniques and methods of radio dispatching involving public safety operations. Incumbents are taug

General Knowledge of

• Main streets and geographical areas of the Cities of Richmond, El Cerrito, San Pablo (including Contra Costa College) and Kensington.

Ability to

• Accurately dispatch public safety units in a coordinated manner;
• verbally communicate and extract information from callers regarding what they need;
• use good judgment as to when to act independently and when to refer situations to a supervisor;
• speak clearly and concisely in English;
• interpret written instructions, policies, rules and the materials used in