Communications Dispatch Supvr

Rutgers University; New Brunswick (NJ); On-site; USD 68,000 - 101,000; Full time

Benefits offered by this job

Medical, dental, prescriptions

Retirement benefits

Education benefits

Life insurance

Employee discounts

Job summary

Rutgers University seeks a Communications Dispatch Supervisor for the IP&O division. You will oversee the shared services Emergency Communications Center, directing telecommunicators across police, fire, EMS and related services 24/7.

Lead incident responses, optimize workflows, and report on performance to improve public safety operations. The role requires a Bachelor’s in Criminal Justice or related field and at least two years in 9-1-1 telecom work; university experience is preferred.

Qualifications

• Bachelor’s degree preferably in Criminal Justice or related field or equivalent experience.
• At least two years of 9-1-1 telecommunications experience in a moderately busy call center.
• Experience within a college or university setting is advantageous, especially knowledge of Rutgers and local policies.

Responsibilities

• Supervise Public Safety Telecommunicators and Lead Telecommunicators in 24/7 dispatch operations.
• Oversee incident and crisis responses and ensure efficiency of communications systems.
• Prepare performance reports and manage staffing and resources.
• Drive continuous improvement of operations and workflows.

Skills

9-1-1 experience

NJ regulatory knowledge

Emergency comms leadership

Communication proficiency

Education

Bachelor’s degree in Criminal Justice or related field

Tools

CAD (Caliber)

MSAG

GIS

FrontLine Public Safety

RMS (Caliber Online)

Job description

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Communications Dispatch Supervisor for the Division of Institutional Planning & Operations (IP&O). Reporting to the Director and Assistant Director of Public Safety Communications, this position oversees the day-to-day operations of the Rutgers University Shared Services Emergency Communications Center and supports the emergency and non-emergency dispatching of both internal and external agencies from the Center.

Among the key duties of this position are the following:

• Responsibilities include organizing and supervising the work of Public Safety Telecommunicators, Lead Public Safety Telecommunicators, and other personnel engaged in emergency and non-emergency call taking and dispatching for police, fire, EMS , and other related public safety services on a 24-hour, 365 day a year basis.
• Additional duties include supervising incident and crisis responses from the Communications Center, ensuring the operational efficiency of communications specific systems, making recommendations to the Director on new technologies, preparing performance reports/evaluations for subordinate staff, fostering relationships with both internal and external stakeholders, and managing resources and personnel schedules.
• This position emphasizes continuous improvement by optimizing operations, streamlining workflows, reducing turnaround times, and delivering seamless, high-quality public safety communications services.

FLSA Nonexempt

Grade 05

Minimum Salary 68278.480

Mid Range Salary 84393.980

Maximum Salary 100509.480

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status Full Time

Standard Hours 40.00

Work Arrangement

URA-AFT Administrative

PeopleSoft

Staff - 12 month

ABP

Minimum Education and Experience

• Bachelor’s degree preferably in Criminal Justice or related field, or a comparable combination of education and/or experience that demonstrate comprehensive knowledge and understanding of communications principles and practices.
• At least two (2) years of 9-1-1 telecommunications experience in a moderately busy call center.

Required Knowledge, Skills, and Abilities

• Experience within a college or university setting is highly advantageous, particularly knowledge of Rutgers University and its surrounding municipalities, including agency specific policies and procedures.
• Familiarity with the unique operational and organizational nuances of these agencies ensures seamless integration and compliance with established guidelines.
• Additionally, this role demands a strong understanding of the New Jersey 9-1-1 infrastructure and applicable legislation, including laws and regulations governing emergency communications. Proficiency in Computer-Aided Dispatch ( CAD ) systems, Master Street Address Guide ( MSAG ), Geographic Information Systems ( GIS ), and emergency communication phone lines is essential for ensuring accurate call routing, data management, and service delivery. This technical expertise enables effective oversight of the communication center’s technology and operational systems, ensuring compliance, efficiency, and reliability in all aspects of emergency response and public safety communications.

• At least five (5) years of 9-1-1 telecommunications experience in a moderately busy shared services call center.
• Emergency Telecommunications Instructor or equivalent.
• NJ Emergency Medical Dispatcher Instructor or equivalent.
• Certification in APCO Communications Training Officer.
• Certification in APCO Communications Supervisor.
• Computer Aided Dispatch (Caliber)
• Records Management System (Caliber Online RMS )
• FrontLine Public Safety Systems
• Microsoft office 365 suite
• VCSSoftware ( POSS )
• eAgent
• NJCourts

Physical Demands and Work Environment

Posting Number 26ST1907

Posting Open Date 10/15/2026

Special Instructions to Applicants

Regional Campus

Home Location Campus Rutgers University - New Brunswick

State NJ

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Are you a current member of URA-AFT?
  • Yes
  • No
• * Do you have a Bachelor's degree preferably in Criminal Justice or related field, or a comparable combination of education and/or experience that demonstrate comprehensive knowledge and understanding of communications principles and practices?
  • Yes
  • No
• * Do you have at least two (2) years of 9-1-1 telecommunications experience in a moderately busy call center?
  • Yes
  • No

Required Documents

• Resume/CV
• Cover Letter/Letter of Application

Optional Documents

• List of Professional References (contact Info)

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: Non-Discrimination-Statement

In compliance with the Americans with Disabilities Act (ADA) and the New Jersey Law Against Discrimination (NJLAD), if you have a disability and would like to request an accommodation with regard to your access to and/or your participation in the application and selection processes (for example, the online application process or interviews), please call 848-932-3973 or e-mail us .

Rutgers University is an equal access/equal opportunity institution. If you have trouble accessing this page because of a disability, please contact us at 732.745.7378 or via email at [e-mail] .

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