Communications & Customer Advocacy Intern

Austincc; Boston (MA); Hybrid; USD 20,664 - 34,440; Part time

Benefits offered by this job

Structured onboarding and mentorship

Hands-on project ownership

Collaborative office environment

Job summary

A leading higher education institution is seeking a Communications & Customer Advocacy Intern in Boston for a 10-week hybrid internship starting June 1, 2026. Responsibilities include drafting customer advocacy materials, maintaining tracking systems, and supporting social media efforts. Ideal candidates are rising seniors or second-year master's students in relevant fields, equipped with strong communication skills and organization. Enjoy a collaborative work environment contributing to impactful projects and gaining marketing insights.

Qualifications

• Rising Senior undergraduate or rising 2nd year Master's student graduating after December 2026.
• Demonstrated experience with communications or marketing projects.
• Comfortable in a collaborative, cross-functional environment.

Responsibilities

• Draft and support development of customer advocacy assets.
• Maintain customer reference tracking systems.
• Coordinate logistics for customer engagement initiatives.

Skills

Strong written and verbal communication skills

Ability to manage multiple deadlines

Highly organized

Collaborative team player

Education

Bachelor's in Communications, Public Relations, Marketing, or related field

Tools

CRM platforms (e.g., Salesforce, HubSpot)

Analytics or reporting tools

Job description

Communications & Customer Advocacy Intern

Communications & Customer Advocacy Intern (Marketing Team)

Location: Boston Seaport (Hybrid – 3 days/week onsite)
Duration: June 1, 2026 – August 7, 2026 (10 weeks)
Compensation: Hourly paid internship

Nasuni is seeking a Communications & Customer Advocacy Intern to support our growing Communications & Customer Advocacy function during Summer 2026. This 10‑week Marketing internship offers hands‑on experience in B2B technology communications, customer storytelling, social media programming, and PR/analyst engagement.

This role is designed for a rising Senior undergraduate student or a rising second‑year Master’s student who wants real‑world exposure inside a fast‑paced SaaS organization. You will contribute to active customer advocacy initiatives, support social media execution, assist with media monitoring and reporting, and help coordinate customer engagement programs.

This is not a shadowing internship. You will own clearly defined projects, contribute to live campaigns, and gain practical execution experience in a high‑growth enterprise technology company.

Level & Scope Definition

This internship role operates with guided ownership.

You will:

• Execute defined workstreams independently with manager oversight.
• Contribute directly to customer advocacy and communications deliverables.
• Partner cross‑functionally with Sales, Customer Success, Product Marketing, and Campaigns teams.
• Support reporting and measurement activities tied to program performance.

Impact is primarily at the team and program level, with exposure to broader company initiatives.

Responsibilities

• Draft and support development of customer advocacy assets including case studies, testimonials, blog content, webinar materials, video briefs, and social media content.
• Maintain and update customer reference tracking systems and advocacy participation records.
• Coordinate logistics and preparation materials for Customer Advisory Boards (CABs), User Groups, and customer engagement initiatives.
• Support social media programming by researching trends, drafting posts, assisting with short‑form video content, and tracking engagement metrics.
• Conduct media and industry research to support PR and analyst relations initiatives.
• Monitor media coverage and competitive landscape; prepare summary reports for internal stakeholders.
• Support measurement and reporting of communications and advocacy performance metrics.
• Use AI‑assisted tools responsibly to enhance research, draft development, and content efficiency while validating outputs for accuracy and brand alignment.

Qualifications

Must‑Have Qualifications

• Rising Senior (Bachelor’s) or rising 2nd year Master’s student graduating no earlier than December 2026.
• Currently pursuing a degree in Communications, Public Relations, Marketing, Journalism, Business, or related field.
• Strong written and verbal communication skills.
• Demonstrated experience executing at least one communications, marketing, PR, or content‑related project (internship, campus leadership, freelance, or similar).
• Ability to work onsite in Boston Seaport office at least 3 days per week.
• Highly organized with strong attention to detail and ability to manage multiple deadlines.
• Comfortable working in a collaborative, cross‑functional environment.

Preferred Qualifications

• Prior internship experience in communications, marketing, PR, or related field.
• Experience drafting content for social media or digital platforms.
• Familiarity with analytics or reporting tools.
• Experience using AI tools (e.g., generative AI for drafting, research support, or summarization) with demonstrated ability to review and refine outputs critically.

Ideal Qualifications

• Experience supporting customer storytelling or case study development.
• Exposure to B2B or SaaS environments.
• Experience coordinating events, student organizations, or stakeholder programs.
• Basic familiarity with CRM or marketing platforms (e.g., Salesforce, HubSpot).

Experience Guidelines

• 0–2 years of relevant experience (internships, academic projects, campus leadership, freelance work qualify).
• Demonstrated ownership of at least one communications‑related project from concept to completion.

Nasuni is the unstructured data foundation for enterprise teams—and the AI that supports them. We manage, protect, and activate the world’s unstructured data so organizations can work smarter, spend wisely, and create safely without limits. Our AI‑ready platform helps enterprises modernize file infrastructure—supporting secure collaboration, resilience, and intelligent automation across global environments.

Why Work at Nasuni (Boston)

Based in the Greater Boston area, Nasuni brings together teams building modern cloud and data infrastructure used by enterprises worldwide. In our Boston roles, you’ll collaborate closely with cross‑functional partners to ship meaningful product and customer outcomes. If you value ownership, practical problem‑solving, and contributing to high‑impact work inside a growing SaaS company, you’ll find strong mentorship and real responsibility here.

As an hourly summer intern, you’ll gain:

• Structured onboarding and mentorship
• Hands‑on project ownership
• Exposure to enterprise marketing and communications programs
• A collaborative Boston Seaport office environment