Communications Coordinator 1 (Call Center - Shift: 8am – 8pm)

LifeLink Foundation, Inc.; Tampa (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Company-paid medical, dental, disability & life insurance

Paid vacation, sick days & holidays

Growth opportunities

Job summary

LifeLink Foundation, Inc. in Tampa is seeking a Communications Coordinator 1 to manage incoming calls and assist with organ donation referrals.

This entry-level position requires strong communication skills and the ability to multitask in a fast-paced, 24/7 call center environment. The role supports the mission of saving lives and providing hope to families.

Join a dedicated team committed to making a difference in the community.

Qualifications

• Requires a high school diploma or equivalent.
• Ability to speak and enunciate clearly with a pleasant phone voice.
• Must have specific knowledge of the organization and roles of key contacts.

Responsibilities

• Answer incoming Communications Services’ phone lines.
• Obtain information for death notification referrals.
• Route donor referral calls to appropriate coordinators.

Skills

Communication skills

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

Windows applications

Job description

Communications Coordinator 1 (Call Center - Shift: 8am – 8pm)

Job Category: Office/Admin Support

Requisition Number: COMMU002045

Full-Time

Location

HQ Delaney Creek
9661 Delaney Creek Blvd
Tampa, FL 33619, USA

About LifeLink

More than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life-changing commitment—to save lives through organ and tissue donation. From that bold beginning, LifeLink Foundation was established – founded with heart, purpose, and a mission that still guides us today.

What started as a nonprofit with big dreams has grown into a vision-driven organization of more than 700 dedicated professionals across west-central Florida, Georgia, parts of South Carolina, Puerto Rico, and the US Virgin Islands.

At LifeLink, we are united by our mission: To honor donors and save lives through organ and tissue donation.

Our vision remains clear: To maximize the gift of life while giving hope to donor families and transplant patients.

We are grounded in the values that shape our work and culture—Compassion. Excellence. Legacy. People. Quality.

What You’ll Do

As a Communications Coordinator 1, you will directly contribute to LifeLink’s life‑saving mission. This is an entry level position into the Communications Services Department. This position is responsible for all incoming calls to LifeLink Foundation during business and non‑business hours. In addition, this position is responsible for screening and routing of all donor referral calls for the LifeLink of Florida, LifeLink of Georgia, and LifeLink of Puerto Rico service areas, and outside partners.

Key Responsibilities

• Answer incoming Communications Services’ phone lines.
• Obtain information for death notification referrals/messages and deliver the information to the appropriate staff member according to call schedules.
• Perform initial evaluation of all referral calls to determine if the patient is suitable for potential organ, tissue, and/or eye donation.
• Route donor referral calls to appropriate coordinators for LifeLink OPOs, LifeLink Tissue Bank and external tissue banks and the eye banks.
• Monitor referral assignments, case notes and messages to ensure timely delivery of information to coordinators, tissue banks and eye banks.
• Proficient use of iTransplant—maintain potential donor referral information via data entry by following established iTransplant procedures and CSD Referral Protocol.
• Process organ offers from other organ procurement organizations, utilizing iTransplant.
• Communicate with Lions Eye Institute for Transplant and Research, and the Georgia Eye Bank on 30‑minute intervals for referral confirmation.
• Participate in a departmental quality assurance schedule, once fully trained.
• Complete and maintain Daily Call Schedule forms.
• Receive tissue culture information (flight information, arrival times, tissues being sent, and processing information) from LLGA, LLPR, and for LifeLink Tissue Bank; notify appropriate LLTB Culture Case Coordinator.
• Receive and maintain call logs for all building and equipment alarm calls for the Foundation (all locations). Follow established protocols regarding appropriate notifications.
• Provide phone coverage for other departments during meetings, seminars, and out‑of‑office closures.
• Communicate and pass on temporary information to fellow Communications Coordinators.
• Research donor registries and provide documentation to organ recovery coordinators.
• Monitor Puerto Rico death notification referrals and provide support and guidance to LLPR’s third‑party answering service.
• Provide data entry of missed referrals for the OPOs.
• Provide data entry of medical examiner referrals for LifeLink of Puerto Rico; communicate hospital development concerns or feedback to the appropriate divisional department.
• Maintain and provide weekly gate access codes to LLGA staff.
• Maintain and log after‑hours specimen drop‑off for Immunology Laboratory.

Who You Are

• Passionate about helping others and making a difference.
• Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality.
• Requires a high school diploma or equivalent.
• Must possess working knowledge of computer, mouse, and Windows applications.
• Ability to speak and enunciate clearly with a pleasant phone voice and a positive attitude.
• Ability to maintain confidentiality—conversation discretion required.
• Must have specific knowledge of the organization and roles of key contacts to route calls and follow‑up messages.
• Ability to handle numerous incoming calls.
• Ability to multitask.
• Must be able to work 12‑hour rotating shifts, either 8:00 a.m.–8:00 p.m. or 8:00 p.m.–8:00 a.m.
• Must be flexible with schedule—including evenings, nights, weekends, and holidays; must be able to work additional hours, both scheduled and unscheduled to provide 24/7 coverage as needed.
• Ability to work independently within prescribed guidelines while exercising good judgment in seeking appropriate guidance as required.
• Ability to promote and embrace a teamwork environment.
• Position is in‑office but may be worked remotely when scheduled and / or approved by department leadership.
• Ability to lift up to 15 lbs.
• A collaborator who thrives in a mission‑first environment.

Working Conditions

Working conditions are fully supported in a 24/7 call center/office environment. May be required to work 12‑hour shifts to provide coverage for new staff, including on weekends and holidays. Work from home may be permitted. Some travel may be required.

Why LifeLink?

• Be part of an organization with a legacy of saving lives and giving hope.
• Join a passionate and supportive team across Florida, Georgia, and Puerto Rico.
• Company‑paid medical, dental, disability & life insurance.
• Paid vacation, sick days & holidays.
• Growth opportunities in a mission‑driven, high‑impact nonprofit.
• Work with purpose, knowing your efforts directly touch lives.

Diversity, Equity & Inclusion

LifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve.

Ready to Help Change Lives?

Your next career move could be the most meaningful one yet.

Qualifications

High School or better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.