Communications Consultant

MassMutual; Springfield (MA); On-site; USD 90,000 - 160,000; Full time

Job summary

MassMutual seeks a Communications Consultant to translate complex business priorities and organizational changes into clear messages that inform, influence, and drive action. This role blends strategy, executive communications, change readiness, and data-driven decision-making across the Operations communications function.

The ideal candidate brings 8+ years in internal communications, experience advising senior leaders, and a track record of creating high-impact content across channels.

Qualifications

• Bachelor's degree in communications or a related field.
• 8+ years of experience in communications, employee communications, internal communications, change communications, PR, or related field.
• 2+ years building and executing communication strategies and plans for complex initiatives.

Responsibilities

• Advise leaders and project teams on objectives, audiences, timing, channels, risks, and outcomes.
• Develop executive-ready communications: talking points, leadership messages, FAQs, and town halls.
• Create and manage communication strategies and calendars for business initiatives and change efforts.
• Partner with Change Management and readiness teams to support adoption of initiatives.
• Create content across channels (email, intranet, presentations, guides, videos) and optimize channel effectiveness.
• Ensure communications align with brand standards and measure impact with data.

Skills

Stakeholder management

Executive presence

Change communications

Data-driven decision making

Education

Bachelor's degree

Tools

Microsoft 365

Job description

Communication & Change Mgmt.

The Communications Consultant serves as a strategic communications advisor, partnering with leaders to translate complex business priorities, operational changes, and strategic initiatives into clear, compelling messages that inform, influence, and drive action. This role blends communications strategy, executive communications, content development, change communications, stakeholder partnership, and data-driven decision-making. The consultant develops and executes communication approaches that support organizational goals, strengthen stakeholder engagement, and help teams navigate change effectively. Success in this role requires strong business acumen, sound judgment, and the ability to work independently while influencing across multiple levels of the organization. The Communications Consultant challenges assumptions, provides strategic counsel, recommends effective communication solutions, and helps partners connect communication efforts to measurable business outcomes.

The Team

As the voice of Operations, the Communications team designs and delivers strategic and tactical communications across business areas, channels, and high-impact internal audiences. The team partners closely with leaders, business stakeholders, initiative owners, Change Readiness, Field Readiness, Learning & Development, Change Management, and other enterprise partners. Successful team members demonstrate accountability, agility, inclusiveness, business acumen, sound judgment, continuous improvement, and the ability to turn complexity into clarity. High-performing communicators build trusted relationships, influence outcomes without direct authority, and help leaders and teams navigate change with confidence.

The Impact

In this role, the Consultant helps ensure Operations priorities, initiatives, and changes are clearly understood, communicated, and adopted across the organization.

Strategic Consulting & Partnership

• Advise leaders, business partners, and project teams on communication objectives, audiences, timing, channels, risks, and outcomes.
• Translate business priorities into clear, actionable messaging that enhances the employee experience.
• Build alignment and influence decisions across stakeholders.

Executive Communications

• Develop executive-ready communications, including talking points, presentations, leadership messages, FAQs, stakeholder updates, and town hall materials.
• Support leaders in communicating priorities, decisions, progress, and organizational changes.

Communication Strategy & Planning

• Create communication strategies and plans for business initiatives, operational priorities, and change efforts.
• Manage communication calendars and coordinate messaging to optimize timing, relevance, and audience impact.

Change Communications & Readiness

• Partner with change management, readiness, project, and business teams to support successful change adoption.
• Develop communications that drive awareness, understanding, engagement, and reinforcement.

Content Development & Channel Effectiveness

• Create high-quality content across multiple channels, including email, intranet, presentations, FAQs, guides, videos, collaboration platforms, and town halls.
• Recommend effective channel strategies based on audience needs, urgency, and complexity.

Governance, Quality & Measurement

• Ensure communications align with brand, tone, accessibility, confidentiality, and quality standards.
• Use engagement metrics and feedback to continuously improve communication effectiveness and audience experience.

Future-Ready Communications

• Leverage AI-enabled tools and emerging communication practices to enhance efficiency, personalization, insights, and overall communication impact.

The Minimum Qualifications

• Bachelor's degree.
• 8+ years of experience in communications, employee communications, internal communications, change communications, public relations, marketing communications, or a related communications field.
• 2+ years of experience developing and executing communication strategies, communication plans, and content to support complex business initiatives, organizational priorities, operational changes, or transformation efforts.

The Ideal Qualifications

• Experience advising senior leaders or business leaders on communication strategy, executive messaging, stakeholder engagement, organizational communications, or change initiatives.
• Experience developing executive communications, leadership messages, talking points, presentations, town hall materials, FAQs, or leader cascade materials.
• Experience supporting organizational change through strategic communications, stakeholder engagement, readiness planning, or adoption support.
• Knowledge of change management principles, methodologies, and tools; Prosci certification or equivalent change management certification preferred.
• Strong business acumen and ability to connect communication strategies to business objectives, operational priorities, and measurable outcomes.
• Experience using data, metrics, feedback, and insights to influence communication decisions and improve effectiveness.
• Strong executive presence, facilitation skills, consulting skills, relationship management, and comfort navigating ambiguity.
• Familiarity with Microsoft 365 collaboration and communication tools, such as Teams, SharePoint, Viva Amplify, PowerPoint, Outlook, or similar platforms.
• Experience leveraging AI-enabled tools to improve communication productivity, quality, personalization, or analysis.

What You Can Expect At MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

• Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
• A collaborative environment where perspectives are welcomed
• Access to learning, development, and internal networks that support continuous growth and skill-building over time
• Employee-led communities and forums that foster connection, learning, and inclusion across the organization
• A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

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