Communications Clerk, LEAP

Goodwill of Colorado; Colorado Springs (CO); Remote; USD 60,000 - 80,000; Full time

Job summary

A nonprofit organization in Colorado Springs is seeking a Communications Clerk for a temporary position to support the LEAP program. Responsibilities include handling inquiries via phone and email, maintaining records, and providing technical assistance. Candidates should have two years of customer service experience and a high school diploma. This role allows for remote work after training and offers $15.50/hour.

Benefits

Daily Pay option

Paid Sick and Safe Time

Retirement plan contributions

Qualifications

• Minimum of two years of customer service experience.
• Proficiency in computer use and typing at least 30 words per minute.
• Must maintain confidentiality and handle sensitive information.

Responsibilities

• Provide support for LEAP program operations.
• Answer inquiries through phone and email helpdesk.
• Maintain records of productivity and performance metrics.

Skills

Customer service

Written communication

Verbal communication

Data entry

Education

High school diploma or equivalent

Tools

Salesforce

Email ticketing system

Job description

Application due by August 15, 2025

Goodwill of Colorado

Job Description

Pay:$15.50/hour

This position is eligible for Daily Pay!Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Work Schedule: Monday - Friday

This position is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.

Remote Opportunity: Upon completion of training and Supervisor approval, remote work option may be available. **Must reside in the State of Colorado**

JOB SUMMARY:

The Communications Clerk, LEAP is a temporary position working within LEAP (Colorado Low-income Energy Assistance Program) to perform the communication requirements for program operations for all inquiries regarding LEAP via call center, email helpdesk, fax, and telephonic downloads.

ESSENTIAL FUNCTIONS:

LEAP Program Support:

• The Communications Clerk will develop a thorough working knowledge of LEAP and complete all the required training in order to support the program and other LEAP staff departments.
• Explain eligibility criteria to applicants and agencies, answer main LEAP phone line, transfer calls, transmit messages, retrieve messages, and return calls.
• Researching applicants emailed inquiries through the email ticketing system. Download, date stamp and merge all documents received via email, fax and telephonic download to distribute all documentation to the proper locations.
• Perform other job duties as assigned by Call Center Team Lead, Email Team Lead, Communications Supervisor and Quality, Communications and Contract Manager.

LEAP Program Processing:

• The Communications Clerk will provide technical and/or clerical support when needed, on the state computer system, Salesforce, while always assuring applicant confidentiality.

Communication Clerk Tracking and Reporting:

• Track and report daily task outcomes, maintaining accurate records of productivity and performance metrics, and regularly communicating key findings, and trends to the team lead to support informed decision-making and continuous improvement.

Relationship Management:

• The Communications Clerk is responsible for establishing and maintaining a positive and professional relationship with all customers, vendors, clients, and Human Services agencies presenting a positive image of the company.
• The Communications Clerk will attend meetings with Goodwill of Colorado and the Colorado Department of Human Services that are deemed necessary.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A High school diploma or equivalent is preferred.

Ex perience:

• A minimum of two (2) years of customer service, clerical and administrative experience in an office or remote environment.

Other:

• Demonstrate proficiency in computer use, and the ability to accurately type 30 words per minute.
• Have excellent written and verbal communication skills and demonstrate the ability to interact with various types of internal and external applicants and agencies in a high stress environment.
• Must conduct oneself in a professional manner and maintain a professional demeanor and appearance that enhances the organization’s reputation.
• Must be able to maintain accurate records, multi-task and be detail oriented.
• Overtime and weekend hours may be required.
• As a role that handles very confidential information, the candidate may be disqualified if they have a criminal record for illegal drug use or sale, financial fraud, identity theft, physical abuse, crimes involving violence and/or theft. We do consider the specifics of the offense, including how long ago the offense took place*.
• The incumbent will be required and must have the ability to drive for company business*.

Background Compliance:

* Pursuant to C.R.S. §27-90-111 and CDHS Policy VI-2.4, any independent contractor, and its agent(s), who is designated by the Executive Director or the Executive Director's designee to be a contracting employee under C.R.S. §27-90-111, who has direct contact with vulnerable persons in a state-operated facility, or who provides state-funded services that involve direct contact with vulnerable persons in the vulnerable person's home or residence, shall:

i. submit to and successfully pass a criminal background check, and

ii. report any arrests, charges, or summonses for any disqualifying offense as specified by

C.R.S. §27-90-111 to the State.

Any Contractor or its agent(s), who does not comply with C.R.S. §27-90-111 and CDHS

Policy VI-2.4, may, at the sole discretion of the State, be suspended or terminated.

*Per auto vehicle insurance carrier requirements: For applicants/employees to qualify for inclusion on the Goodwill driver insurance schedule, for purpose of driving Goodwill fleet vehicles, or for purpose of receiving company mileage reimbursement they must be at least:

• 19 years of age (not engaged in passenger transportation),
• 25 – 70 years of age for all passenger transportation services,
• 21 years of age for CDL.

Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last five (5) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.

Applicants/employees using their personal vehicle for company business (receiving company mileage reimbursement), must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify .

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: 295 – Communications Clerk, LEAP Dept Number: 5375

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - FREQUENTLY

Light: 14 lbs & under - FREQUENTLY

CARRYING:

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - FREQUENTLY

REACHING:

Above Shoulder - FREQUENTLY

At Shoulder - FREQUENTLY

Below Shoulder - FREQUENTLY

TWISTING - OCCASIONALLY

BENDING - OCCASIONALLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - NEVER

HEARING - CONTINUOUSLY

VISION:

Visual, close - CONTINUOUSLY

Visual, distant - CONTINUOUSLY

Visual, depth perception - CONTINUOUSLY

HANDS/FINGERS:

Simple grasping - CONTINUOUSLY

Fine Manipulation - CONTINUOUSLY

Repetitive Movements - CONTINUOUSLY

WALKING - CONTINUOUSLY

STANDING - CONTINUOUSLY

SITTING - CONTINUOUSLY

SPEAKING - CONTINUOUSLY

OTHER, please describe - OCCASIONALLY - Driving

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.