Communications Center Radio Operator (Onsite)

Collins Aerospace; Livermore (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Annual raises

Medical coverage for you and family

401K

Life and accident insurance

Short and long term disability

Paid time off

Job summary

Collins Aerospace, based in Livermore, CA, is seeking a Communications Center Radio Operator to manage air-to-ground and ground-to-air radio messages for airline dispatchers, pilots, and ATC. You will provide outstanding customer service while receiving, copying and delivering ATC clearances and information requests.

You will operate HF/VHF radio and related equipment, relay information to ARTC centers and airlines, and support a 24/7 operation with mandatory shift work.

Qualifications

• Typically requires HS diploma (or equivalent, e.g. GED in the US) or vocational/technical education in related discipline.
• Prior experience in customer service.

Responsibilities

• Operate HF/VHF radio, computer, and telephone communication equipment to transcribe pilot communications real-time.
• Relaying information to ARTC centers, airlines, and other agencies.
• Assist with communications between aircraft and ground stations.
• Maintain information for Aviation Voice Service Staff and ATC facilities.
• Support a 24/7 operation with mandatory shift work.

Skills

Customer service

Typing 40 wpm

Clear communications

Education

HS diploma / GED

Tools

HF/VHF radio equipment

ATC communications systems

Job description

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Do you have a passion for aviation? Have you always wanted to work with pilots and Air Traffic Controllers? Do you enjoy providing superior customer service? As a Communications Center Radio Operator, you will be able to do all of this and more! In this role, Collins Aerospace offers a rewarding and challenging opportunity to truly make a difference as an aviation communication professional.

The Communications Center Radio Operator will manage air-to-ground and ground-to-air traffic radio messages and communications for airline dispatchers, pilots, air traffic controllers and other authorized agents. They will provide outstanding customer service while receiving, copying and delivering Air Traffic Control clearances, advisories and information requests.

What You Will Do

• Operate HF/VHF radio, computer, and telephone communication equipment to transcribe pilot communications real-time.
• Accurately relay information to Air Route Traffic Control (ARTC) Centers, airlines or their agents, other concerned government agencies, and other aeronautical stations.
• Assist with communications between aircraft and various ground support stations.
• Keep Aviation Voice Service Staff and ATC Facilities up to date with information pertaining to in-flight anomalies.
• Register for and obtain a Restricted Radiotelephone Operator Permit through the FCC, if you currently do not hold this permit.
• Support a 24/7 operation with mandatory shift work, including holidays.
• You will be expected to maintain a typing speed of 40 words per minute on an electronic keyboard.
• An essential function is to see and read information on multiple monitors and type on a color-coded keyboard for eight or more hours of the day. You will be required to pass a vision assessment.
• An essential function is to hear independently in each ear and distinguish information through headphones for eight or more hours a day. You will be required to pass a hearing assessment.

What You Will Learn

• You will learn how to transcribe pilot communications real-time into the airline and FAA systems using a variety of technologies including HF/VHF voice communications, analog and digital telephony, text messaging and satellite communications.
• You will learn weather code symbols, procedures related to Air Traffic Control relay operations and our communications regulations, procedures, abbreviations and the operation of all applicable equipment.

Qualifications You Must Have

• Typically requires HS diploma (or equivalent, e.g. G.E.D. in the US) or vocational/technical education in related discipline.
• Prior experience in customer service.

Qualifications We Prefer

• Experience in radio communications, call center customer service, help desk, or radio dispatching.
• Prior experience in airline transportation services or public agency dispatching.
• Familiarity with the technical and operational terms encountered in aeronautical communication.

Role Type

• Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Location

US-CA-LIVERMORE-917 ~ 6011 Industrial Way ~ BLDG 917

Contract Type

Onsite

Eligibility

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.

Security Clearance

None/Not Required

Pay

The starting salary for this role is $25 per hour. Raytheon Technologies considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills.

What We Offer

• Annual increases each year per the Union Contract with the International Brotherhood of Teamsters.
• Medical Coverage—Medical coverage for you and your family begins the day you're hired - there's no waiting period.
• Retirement Savings Plan (401K)
• Life and Accident Insurance
• Short and Long Term Disability
• Sick Leave, Personal Days, Holidays, Vacation Time Off

Additional Information

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

Equal Opportunity Statement

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

About Avionics

Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time.

About Collins

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.