Communications and Support Specialist

NEP Group; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

NEP Group is seeking a Communications & Support Specialist to act as the lead communications expert for major projects and productions. You will design, program, maintain, and support communications systems across mobile units, fly-packs, studios, and facilities.

You will collaborate with Comms and Engineering teams, manage equipment records, and drive installations for new and refurbished environments while keeping up with evolving tech. This role requires travel and strong client-facing skills.

Qualifications

• Degree in broadcast/engineering related field preferred.
• 5+ years of industry project management experience.
• Knowledge of broadcast tech for major networks.

Responsibilities

• Serve as the lead on-site communications expert for assigned client events and projects.
• Coordinate with Comms and Engineering teams to keep facility intercom hardware, software, and system records current.
• Partner with Engineering on setup and programming of communications systems for mobile units, fly-packs, studios, and facilities.
• Maintain current knowledge of communications technology, equipment, hardware upgrades, and software releases.
• Develop and update internal training materials for communications systems.
• Provide project updates to Engineering leaders, tracking tasks, timelines, and budgets; provide mobile unit engineering support as needed.

Skills

Project management

Broadcast technology knowledge

Client liaison

Education

Bachelor's degree in Broadcast Engineering

Tools

Telex intercom systems

AZ Edit programming

RVON

OMNEO networking

Dante devices

ADAM systems

Riedel

Clear-Com

Job description

We're looking for a Communications & Support Specialist to serve as a lead communications expert, engineering planner, and client liaison for major projects and productions. You'll help design, program, maintain, and support communications systems across mobile units, fly-packs, studios, and facilities.

What You'll Do:

Serve as the lead on-site communications expert for assigned client events and projects.

Coordinate with Comms and Engineering teams to keep facility intercom hardware, software, and system records current.

Partner with Engineering on the setup and programming of communications systems for new and refurbished mobile units, fly-packs, studios, and other facilities.

Maintain current knowledge of communications technology, equipment, hardware upgrades, and software releases.

Develop and update internal training materials for communications systems.

Provide project updates to Engineering leaders, tracking tasks, timelines, and budgets; provide mobile unit engineering support or coverage as needed.

What You'll Need:

Bachelor's degree in Broadcast Engineering, Engineering, or a related field preferred, with at least five years of industry-related project management experience.

Knowledge of broadcast technology, equipment, facilities, and production for major commercial and cable TV networks.

Strong experience with Telex intercom systems, including AZ Edit programming, RVON and OMNEO card setup, bussing, and trunking; working knowledge of Dante devices and networking.

Working knowledge of broadcast truck IT infrastructure and ADAM systems, including how system components interact.

Basic knowledge of Riedel and Clear-Com products; familiarity with wireless RF intercoms is a plus.

Ability to plan and manage multiple projects efficiently and cost-effectively, and to communicate professionally with clients and colleagues.

Valid U.S. passport and ability to travel extensively.

You might not know our name, but you've probably seen our work - on stage, on screen or on the field. Our technology solutions and unique Global Production Ecosystem empower content creators and rights holders to tell their stories in breakthrough ways. We've supported some of the world’s most watched productions and live events in sports, entertainment, concerts, festivals, film, TV and more. For over 40 years our clients have trusted us to deliver live production, live events, and virtual production solutions for them, anytime, anywhere. Put simply, we bring content to life.