Communications and Social Media Manager

City of Dawson Creek; Crookston (MN); On-site; USD 54,000 - 61,000; Full time

Benefits offered by this job

Healthcare and dependent care flexible spending accounts

Generous time off

Continuous learning opportunities

Job summary

The University of Minnesota is seeking a Communications & Social Media Manager to lead internal and external communication strategies. This role entails developing engaging content and managing media relations, ensuring consistent messaging across platforms.

The ideal candidate will possess extensive experience in communications and social media management, demonstrating strong writing abilities and strategic thinking. The position offers a full benefits package and a salary range between $54,000 and $61,000 annually.

Qualifications

• 4+ years of professional experience in relevant fields.
• Experience managing organizational social media accounts.
• Ability to manage multiple projects and deadlines.

Responsibilities

• Lead internal and external communications for the university.
• Develop and manage employee and student communications.
• Serve as the primary media contact and spokesperson.

Skills

Exceptional writing

Strategic communication

Relationship building

Project management

Social media management

Education

Bachelor's degree in Communications, Public Relations, Journalism, or Marketing

Job description

About the Job

The Communications & Social Media Manager serves as the University of Minnesota Crookston's primary communications professional and is responsible for leading internal and external communications, media relations, public relations, and social media strategy. This role develops and delivers communications that engage key audiences, support institutional priorities, and strengthen the university's reputation.

The ideal candidate is an exceptional writer, strategic communicator, and relationship builder with experience managing communications across multiple channels and audiences. This individual will be responsible for ensuring consistent, engaging, and mission-driven communications that strengthen campus engagement, enhance visibility, and support the university's strategic goals.

Key Responsibilities

Internal Communications & Campus Messaging

• Serve as the university's primary internal communications professional and coordinate institution-wide communications efforts
• Develop and manage employee and student communications, including newsletters, campus announcements, leadership messages, daily updates, and other university-wide communications
• Develop and execute communication plans for major campus initiatives, policy updates, events, organizational changes, and strategic priorities
• Ensure timely and accurate communication of information affecting employees and students
• Support executive communications including but not limited to speeches, talking points, presentations, and leadership messaging
• Coordinate emergency and urgent communications related to weather closures, campus disruptions, safety incidents, and other time-sensitive situations
• Maintain consistency of messaging, voice, and brand standards across all internal communication channels

Media Relations & Public Relations

• Serve as the university's primary media contact and spokesperson liaison
• Develop and maintain relationships with local, regional, statewide, and higher education media outlets
• Research, write, and distribute press releases, media advisories, feature stories, and other public relations materials
• Coordinate media interviews and prepare university representatives for media engagement opportunities
• Monitor media coverage and proactively pursue earned media opportunities that highlight university programs, student success, faculty expertise, research, and institutional achievements
• Maintain media contact databases and earned media reporting metrics

Social Media Strategy & Management

• Develop and execute social media strategies that increase awareness, engagement, audience growth, and brand affinity
• Manage the university's official social media channels including content planning, publishing, monitoring, and community management
• Create engaging written, visual, and video content tailored to platform-specific audiences and best practices
• Monitor platform trends and performance metrics to identify opportunities for audience growth, engagement, and continuous improvement
• Respond to inquiries and engage with audiences across social media platforms in a timely and professional manner
• Collaborate with marketing, admissions, athletics, academic departments, and campus partners to support recruitment, events, and institutional initiatives through social media

Strategic Communications & Reputation Management

• Develop and implement strategic communication plans aligned with institutional priorities
• Strengthen the university's reputation through storytelling, public relations, and community engagement
• Monitor public perception and emerging issues that may impact the institution
• Support communication planning and response efforts during emergencies, sensitive situations, and crisis events

Analytics, Reporting & Compliance

• Monitor communication performance and develop reports on engagement, audience growth, media coverage, and key outcomes
• Track earned media placements and measure public relations impact
• Utilize data and audience insights to inform communication strategy and content planning
• Ensure all communications comply with university policies, accessibility standards, copyright requirements, and brand guidelines
• Evaluate communication effectiveness and recommend improvements to internal and external communication channels

Success in This Role

• Serves as a trusted communications resource for campus leadership, employees, and students
• Successfully manages internal, external, and emergency communications with professionalism and accuracy
• Increases positive media coverage and strengthens relationships with media partners
• Grows social media engagement and community interaction
• Connects communication efforts to measurable institutional goals and outcomes

Required Qualifications

• Bachelor's degree in Communications, Public Relations, Journalism, Marketing or a related field
• 4+ years of professional experience in communications, public relations, social media management, journalism, marketing communications, or a related field
• Exceptional writing, editing, and storytelling skills, with experience producing press releases, feature stories, newsletters, executive communications, and other organizational content
• Experience managing organizational social media accounts and developing content strategies across multiple platforms
• Experience coordinating communications initiatives and collaborating with leadership, internal stakeholders, and external partners
• Strong interpersonal, relationship-building, and project management skills
• Ability to manage multiple projects, deadlines, and competing priorities in a fast-paced environment
• Strong understanding of social media best practices, audience engagement strategies, and content planning
• Ability to exercise sound judgment and maintain professionalism when handling sensitive or confidential information

Preferred Qualifications

• Experience in higher education
• Experience serving as a media contact or managing media relations activities
• Knowledge of AP Style and professional editorial standards
• Experience supporting executive communications, leadership messaging, or speechwriting
• Experience developing communication plans for major initiatives, organizational changes, or crisis situations
• Experience using email marketing and mass communication platforms
• Familiarity with accessibility standards, brand governance, and digital communication best practices

Pay and Benefits

Pay Range: $54,000 per year - $61,000 per year; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Faculty and P&A Staff

Pay and benefits details are available on the Office of Human Resources website.

The University offers a comprehensive benefits package that includes competitive wages, paid holidays, generous time off, continuous learning opportunities, low‑cost medical, dental, and pharmacy plans, healthcare and dependent care flexible spending accounts, HSA contributions, disability and employer‑paid life insurance, employee wellbeing program, excellent retirement plans with employer contribution, Public Service Loan Forgiveness opportunity, financial counseling services, and an Employee Assistance Program with eight sessions of counseling at no cost.

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu