Communications Agent - Conrad Orlando

Hilton; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Conrad Orlando invites you to join our Hotels team as Communications Agent, handling incoming guest calls with warmth, professionalism, and a genuine hospitality mindset. You will stay informed about hotel services, assist with routine inquiries, support emergency communications, and use PBX and computer applications to ensure seamless guest experiences.

This role emphasizes teamwork, integrity, and a proactive approach to every interaction, helping guests feel cared for from check-in to

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.

Responsibilities

• Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
• Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
• Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
• Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations

Tools

PBX system

Computer applications

Job description

Conrad Orlando is where bespoke luxury meets sun-kissed adventures. Join us in creating a legacy as the Communications Agent!

Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating.

The stunning resort features 433 rooms (including 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining.

Why join the Conrad brand?

The modern luxury concept empowers you to deliver:

• Personalized service with authenticity and passion
• Impactful experiences
• Creativity in our products and services

Want to learn more? Hotel Website , Facebook , Instagram

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Communications Agent , you're not just handling incoming telephone calls - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
• Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
• Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
• Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of Hospitality .
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership .
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.