Communications Agent

Four Seasons Hotels and Resorts; Philadelphia (Philadelphia County); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Complimentary meals during shifts

Complimentary room nights at Four.Sea­

Uniforms and dry cleaning provided

Parking and transit access

Career growth opportunities

Competitive benefits package

Job summary

Four Seasons Hotel Philadelphia seeks a Communications Agent to join our Commercial team. You will be a key contact for guests, handling telephone, chat, email, and reservations with excellence, supporting guest engagement and seamless cross-department communication while upholding Four Seasons service standards.

In this role you will manage incoming calls, chat inquiries, and reservation processing, ensuring personalized guest experiences and timely responses to requests.

Qualifications

• Strong customer service and interpersonal communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Professional verbal and written communication skills.
• Attention to detail and commitment to accuracy.
• Work authorization in the United States.

Responsibilities

• Answer incoming PBX calls professionally and efficiently, directing guests to the appropriate department.
• Manage Four Seasons Chat communications and respond to guest inquiries in a timely manner.
• Capture and process reservations for guest rooms, dining experiences, and spa services.
• Confirm and guarantee reservations while managing waitlisted bookings.
• Complete pre-arrival communications to ensure a personalized guest experience.
• Process reservation requests received through email from guests, travel partners, and colleagues.
• Coordinate reservation details accurately within internal systems.
• Collaborate with hotel departments to fulfill guest requests and exceed guest expectations.

Skills

Customer service

Interpersonal skills

Multitasking

Verbal communication

Written communication

Attention to detail

US work authorization

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia's first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.

About the Role

Four Seasons Hotel Philadelphia is seeking a Communications Agent to join our Commercial team. This role serves as a key point of contact for guests, creating exceptional experiences through telephone, chat, email, and reservation interactions. The Communications Agent supports guest engagement, reservation conversions, and seamless communication across hotel departments while upholding Four Seasons service standards.

What You Will Do

• Answer incoming PBX calls professionally and efficiently, directing guests to the appropriate department.


• Manage Four Seasons Chat communications and respond to guest inquiries in a timely manner.


• Capture and process reservations for guest rooms, dining experiences, and spa services.


• Confirm and guarantee reservations while managing waitlisted bookings.


• Complete pre-arrival communications to ensure a personalized guest experience.


• Process reservation requests received through email from guests, travel partners, and colleagues.


• Coordinate reservation details accurately within internal systems.


• Collaborate with hotel departments to fulfill guest requests and exceed guest expectations.

What You Bring

• Strong customer service and interpersonal communication skills.


• Ability to multitask and remain organized in a fast-paced environment.


• Professional verbal and written communication skills.


• Attention to detail and commitment to accuracy.


• Work authorization in the United States.

What We Offer

• Competitive wages and comprehensive benefits package


• Excellent training, development, and career growth opportunities within the organization


• Complimentary room nights at Four Seasons properties worldwide


• Complimentary meals during shifts


• Uniforms and dry cleaning provided

Discounted

• Medical, Dental, and Vision coverage


• Parking and Septa access


• City Fitness membership

Schedule & Hours

• Full-time availability


• Hours may include mornings, evenings, weekends, and holidays based on business needs

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Don't miss this opportunity to be part of our award-winning team, while developing your career with the world’s leading luxury hotel company!We look forward to receiving your application!

_ Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace. _

Four Seasons is an Equal Opportunity, Affinitive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affinitive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal