*Communications 2/Dispatch

City of Bradenton; Bradenton (FL); On-site; USD 44,000 - 47,000; Full time

Job summary

The Bradenton Police Department is seeking a Public Safety Telecommunicator – Comm I to provide the critical first link between citizens and emergency services. You will answer emergency and non-emergency calls and dispatch police and fire resources in accordance with procedures, often using quick independent judgment.

This training position will advance to Comm II after state certification. Ideal candidates have strong computer and communication skills, the ability to multitask under stress,

Qualifications

• Minimum 18 years of age.
• U.S. citizen or resident with green card.
• High school diploma or GED.
• Valid Florida driver's license.
• Bi-lingual skills strongly desired.

Responsibilities

• Track and monitor officers and designated personnel.
• Operate and manage the CAD and radio systems.
• Receive and enter calls into the CAD system and dispatch police and fire.
• Coordinate with other law enforcement agencies.
• Maintain communications logs and records.

Skills

City rules & regulations

Dispatch codes knowledge

Geographical jurisdiction knowledge

FCC laws & regulations

Multi-task under stress

CAD proficiency

NCIC/FCIC systems

E911 system operation

Verbal & written instruction

Map reading

Education

High school diploma or GED

Tools

CAD software

E911 console

NCIC/FCIC terminals

Job description

Communications 2/Dispatch

Department

Bradenton Police Department

Compensation

21.50/hr

Hours

Full-time

Deadline

Open until filled

Supervision Received

Works under the general direction of and is responsible to the Communications Supervisor, Captain of Patrol Support, Deputy Chief, Chief of Police.

General Purpose Of The Position

The purpose of this position is to provide the vital first-link between the citizens and the City’s emergency services resources. This position will directly contribute to the safety and well-being of the City’s Police and Fire departments and the City’s residents. The City of Bradenton Public Safety Telecommunicators will perform communication duties for the Police and Fire Departments. This position answers citizen calls for service, both emergency and non-emergency, and dispatches City emergency forces and /or other resource agencies, in accordance with prescribed procedures, often requiring immediate independent judgment. The Public Safety Telecommunicator – Comm I position is a training position and once completed and state certified, will move to the Public Safety Telecommunicator – Comm II position.

Essential Duties And Responsibilities

• Track and monitor officers/designated personnel.
• Maintain the integrity of the NCIC/FCIC terminal, City data terminal, County E911 terminal, and the proper routing of all messages.
• Prioritize calls.
• Receive and enter complaints (emergency E911 and/or non-emergency calls) into Computer Aided Dispatch (CAD) system. And/or transfer appropriate calls to the necessary surrounding agencies.
• Operate telephone consoles/switchboard; operate the E911 console.
• Coordinate with other law enforcement agencies.
• Run NCIC/FCIC inquiries, entries, cancels.
• Disseminate important BOLOS.
• Page agency members.
• Dispatch calls for service, police and fire.
• Process hit confirmations requests.
• Maintain communications logs.
• Update records, reports, documentation, manuals, files and logs.
• Inform superiors of events and activities in progress.
• Monitor all equipment to be certain it is functioning.
• Process wrecker requests and maintain wrecker logs.

Skills And Physical Abilities Required

• Knowledge of City rules and regulations, Bradenton Police Departments General Orders and Bradenton Fire Departments Standard Operating Procedure.
• Knowledge of Dispatch Codes, to interpret and understand.
• Knowledge of geographical jurisdiction of the City and for both Police and Fire Department zones.
• Knowledge of FCC laws, regulations, procedures and practices applicable to basic radio-telephone operation.
• Ability to simultaneously perform multiple communication tasks under stressful and non-stressful conditions.
• Ability to efficiently operate the CAD (Computer Aided Dispatch).
• Ability to efficiently operate the FCIC/NCIC computers in accordance with agency policies and state and federal regulation.
• Ability to operate the E911 system following established procedures and routing calls if necessary to the proper authorities.
• Ability to multi-task, to hear, interpret and give both verbal and written instructions at the same time.
• Ability to prioritize.
• Ability to speak clearly and concisely over the radio and telephone.
• Ability to make quick sound decisions and act upon them in emergencies using all available information.
• Ability to read maps.
• Skill to accomplish tasks in a controlled, effective manner while working under stress.
• Must pass the Criticall Test (data entry, decision making, keyboarding, call summarization, memory recall, character comparison, prioritization, spelling, probability, sentence clarity, reading comprehension).
• This is office work in a confined restricted area requiring limited physical effort. Manual dexterity to operate computers and other office equipment is required.

Computer Equipment and Software Requirements

Proficiency in computer software and the ability to adapt to other software programs with ease.

Education And Experience Required

Minimum 18 years of age, United States Citizen or resident green card. High school diploma or GED equivalent.Ability to operate a personal computer is required. On the job training will be provided. Prior to hiring, required to sit in and observe the working conditions for an hour. Possession of and ability to maintain a valid Florida driver’s license.

Preferred

Bi-lingual skills strongly desired.

Special Requirements

Personality Inventory Test, Polygraph, medical exam, urinalysis/drug screen, and a background investigation. Willingness and ability to working rotating shifts, including nights and weekends, work an on-call status, irregular duty assignments and during emergency crisis. Must successfully complete the State Certified Training Program for Telecommunicators and pass the State Certification Test to obtain a State Certification within twelve (12) months of hire.

Job Classification

COMMN1

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. Duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an 'at will' relationship.

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