Communication Specialist

Jobtailor; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Air Methods is seeking a communications coordinator to serve as a liaison between Communications customers, flight crews and healthcare providers. You will coordinate flight information, perform flight following, and handle calls, while adhering to FAA and company policies.

Strong multitasking, EMS terminology knowledge, and customer service skills are essential; 12-hour shifts and on-call duty apply. This role requires professional communication and teamwork in a fast-paced environment.

Qualifications

• High school diploma or GED with 1–2 years related experience or equivalent.
• 1–2 years dispatch experience or familiarity with EMS terminology.
• Ability to work 12-hour shifts and be on call as required.
• Professional image on telephone and radio.
• Multitask efficiently in a fast-paced environment and maintain attention to detail.
• Advanced customer service and phone skills.
• Excellent written and verbal communication.
• Team player with a professional attitude.
• Ability to take and relay reports accurately.
• Strong interpersonal skills and collaboration at all levels.

Responsibilities

• Serve as communications coordinator between Air Methods Communications customers, including aircraft flight crews, pre-hospital health care providers, and qualified callers.
• Coordinate flight coordination information, including computer data entry.
• Perform flight following from lift-off to touchdown while following FAA and company regulations.
• Handle initial public, private, and flight-related calls coming into AirCom.
• Facilitate communications between pre-hospital health care providers and receiving institutions.
• Promote communication between Communications Specialists, Flight team members, and outside agencies.
• Assist in training new employees.
• Maintain regular scheduled attendance and perform other duties as assigned.
• Work 12-hour shifts, including night shifts starting at 5 p.m., and be on call as required.

Skills

Flight Coordination

Customer Service

Medical Terminology

Communication Skills

Multitasking

Education

High School Diploma

GED

NAACS

EMT-B

EMT-A

EMT-P

CNA

LMT

Pilot Certificate

Tools

Microsoft Office Suite

Flight Following

Data Entry

Job description

• Serve as a communications coordinator between Air Methods Communications customers, including aircraft flight crews, pre-hospital health care providers, and qualified callers
• Coordinate flight coordination information, including computer data entry
• Perform flight following from lift-off to touchdown while following FAA and company regulations
• Handle initial public, private, and flight-related calls coming into AirCom
• Facilitate communications between pre-hospital health care providers and receiving institutions
• Promote communication between Communications Specialists, Flight team members, and outside agencies
• Assist in training new employees
• Maintain regular scheduled attendance and perform other duties as assigned
• Work 12-hour shifts, including night shifts starting at 5 p.m., and be on call as required

Requirements

• High school diploma or GED; and one to two years’ related experience and/or training; or equivalent combination of education and experience
• 1-2 years dispatch experience or experience with medical terminology used by Emergency Medical Technician or CNA
• Ability to work 12-hour shifts and be on call as required
• Ability to present a professional image on the telephone and radio
• Ability to multitask efficiently in a fast-paced environment and maintain strong attention to detail
• Advanced customer service and phone skills
• Excellent written and verbal communication skills
• Ability to be a team player with a professional attitude
• Ability to take and relay reports accurately
• Strong interpersonal skills and a high degree of collaboration at all levels
• Intermediate proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
• Compliance with applicable employee, AirCom, customer, and company policies and procedures
• NAACS, EMT-B, EMT-A, EMT-P, CAN, LMT, or Pilot Certificate preferred

Core Competencies

Demonstrates strong communication and coordination skills essential for facilitating interactions between flight crews, healthcare providers, and customers. Proficient in multitasking and maintaining attention to detail in a fast-paced environment while adhering to FAA regulations.

Highest-signal resume keywords

• Flight Coordination
• Customer Service
• Medical Terminology
• Microsoft Office Suite
• Communication Skills

Hard Skills

• Data Entry
• Flight Following
• Emergency Medical Terminology
• Multitasking
• Attention to Detail

Soft Skills

• Interpersonal Skills
• Team Player
• Professional Attitude
• Collaboration
• Verbal Communication

Certifications & Qualifications

• High School Diploma
• GED
• NAACS
• EMT-B
• EMT-A
• EMT-P
• CNA
• LMT
• Pilot Certificate

Industry Keywords

• FAA Regulations
• Flight Coordination
• Pre-Hospital Healthcare
• Emergency Medical Services
• Dispatch Experience