Communication Rep II,Emerg Med

001 University of Rochester; City of Rochester (NY); On-site; USD 36,000 - 50,000; Full time

Job summary

The University of Rochester is seeking a dedicated Emergency Services professional to act as the primary liaison between the Hospital Emergency Department, prehospital providers, and outside facilities for both adult and pediatric patients. You will help determine resources, activate appropriate care teams, and ensure patient safety.

Ideal candidates will have a High School diploma with 2 years of emergency services experience or an Associate/Bachelor’s with more experience.

Qualifications

• High School diploma or equivalent and 2 years of experience in Emergency Services, Pre-Hospital, or Clinical Emergency Medicine required
• Associate's degree or Bachelor's degree and 5 years of experience in Emergency Services, Pre-Hospital, or Clinical Emergency Medicine preferred or equivalent combination of education and experience

Responsibilities

• Serves as the first point of contact between the Emergency Department, prehospital providers, and outside facilities for both adult and pediatric patients.
• Determine needed resources, optimize throughput, and maintain patient safety; activate care teams as needed.
• Collects and documents relevant information from prehospital providers and receiving facilities.
• Communicates with transfer centers and uses the Monroe County Disaster Paging system.
• Document clinical information in EMR and notify clinical teams of critical values.

Skills

Excellent communication

Multitasking

EMR documentation

Computer literacy

Education

High School diploma or equivalent

Associate's or Bachelor's degree (preferred)

Tools

EMR system

Disaster paging system

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address): 601 Elmwood Ave, Rochester, New York, United States of America, 14642 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 36 Department: 500320 Emergency SMH Work Shift: UR - Rotating (United States of America) Range: UR URC 209 H Compensation Range: $25.60 - $35.84 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities: Serves as the first point of contact between the Hospital Emergency Department, prehospital providers, and outside facilities for both adult and pediatric patients to determine needed resources, optimize throughput, and maintain patient safety. Serves a vital role in the distribution of information and activation of specific care teams including but not limited to Emergency Medicine, Trauma, Stroke, Pediatrics, etc.

ESSENTIAL FUNCTIONS Collects and documents relevant information from prehospital providers, including ground and helicopter agencies, via radio, telephone, and additional digital communications. Receives, documents and prompts for complete information from receiving facilities about possible patient transfers to the ED during overnight hours. Works collaboratively with sending facility and team to determine resources needed for the patient and if immediate transfer is necessary to Hospital ED overnight. Works with physicians working clinically and ED leadership when needed to decide if transfer is needed and to facilitate. Collects and documents relevant information from transfer centers, outside facilities, and community-based providers via radio, telephone and additional digital communications. Utilizes collected information, assesses resource needs and initiates appropriate activation of specific care teams (Emergency Medicine, Trauma, Stroke, Pediatrics, Burn, MI, etc.). Follows hospital incident management system protocols in both declared and resource-dependent incidents and manages incoming calls during events Utilizes and maintains Monroe County Disaster Paging system, and assists with maintaining communication systems. Receives and documents clinical information in EMR and receiving critical lab values and makes appropriate notifications to clinical team members. Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE High School diploma or equivalent and 2 years of experience in Emergency Services, Pre-Hospital, or Clinical Emergency Medicine required Associate's degree or Bachelor's degree and 5 years of experience in Emergency Services, Pre-Hospital, or Clinical Emergency Medicine preferred Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES Knowledge of basic Emergency Medicine clinical and operational protocols required Excellent communication skills and interpersonal skills required Ability to manage multiple competing priorities with efficiency and professionalism required Basic competency with computers and additional digital interfaces required

LICENSES AND CERTIFICATIONS EMT-B or higher certification upon hire required or LPN - Licensed Practical Nurse - State Licensure or higher nursing licensure upon hire required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.