Communication Operator I

Sutter Health; Los Altos (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Une société de soins de santé bien établie recherche un réceptionniste pour rejoindre son équipe dynamique. Ce poste nécessite des compétences en communication et la capacité de gérer des situations imprévues dans un environnement de travail actif. Les candidats doivent avoir un diplôme d'études secondaires et montrer une compétence avec les outils informatiques, notamment la suite Microsoft. Les horaires sont flexibles et peuvent inclure des quarts de jour, de nuit et les week-ends.

Benefits

Programme de bénéfices compréhensif

Horaires flexibles

Qualifications

• Diplôme de lycée requis avec compétences en communication et gestion du temps.
• Vitesse de frappe souhaitée de 45 wpm minimum.
• Capacité à travailler sous pression avec des interruptions fréquentes.

Responsibilities

• Répondre aux appels et acheminer vers les départements appropriés.
• Gérer les messages et les demandes basiques d'informations.
• Maintenir la confidentialité des informations de santé des patients.

Skills

Communication

Résolution de problèmes

Gestion du temps

Interopérabilité de données

Education

HS Diploma ou GED

Tools

Microsoft Office Suite

Job description

We are so glad you are interested in joining Sutter Health!

Organization:

PAMF-Palo Alto Medical Foundation PAD

Position Overview:

Receives incoming calls to the main switchboard/Private Branch Exchange (PBX), routes them to the appropriate department or person, and takes messages as needed. Handles basic questions about the business, including hours of operation, directions and phone numbers for individuals and departments. Gains confidence and cooperation from the physicians, staff, and other healthcare providers through competent job performance, attentive monitoring and care, and effective communication. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care.

**Onsite position - this position is NOT eligible to work from home**
**Open 24/7 shift availability is required. Your schedule will be 8 hours per day, 40 hours per week and will need availability to work Day, Swing & Graveyard shifts**

Job Description:

EDUCATION:
HS Diploma or General Education Diploma (GED)

SKILLS AND KNOWLEDGE:

Minimum Typing Speed Preferred: 45 wpm

Keen problem-solving ability: comfortable performing in unforeseen scenarios and quickly changing from one task to another.

Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.

Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.

Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.

Basic knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).

Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.

Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.

Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.

Ensure the privacy of each patient’s protected health information (PHI).

Build collaborates relationships with peers and other staff members to achieve departmental and corporate objectives.

**Onsite position - this position is NOT eligible to work from home**
**Open 24/7 shift availability is required. Your schedule will be 8 hours per day, 40 hours per week and will need availability to work Day, Swing & Graveyard shifts**

Job Shift:

Varied

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Variable

Weekend Requirements:

Every Weekend

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $28.73 to $34.47 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.