Communication Operator

Advocate Aurora Health; United States; On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Health benefits like medical, dental,

Flexible Spending Accounts

Employer retirement plans

Job summary

Advocate Aurora Health is seeking a part-time call center associate to operate multiple paging and alarm systems, connecting calls and coordinating responses for hospital operations. The role emphasizes rapid, accurate communication with on-call staff and patients, with weekend and holiday shifts required.

Ideal candidates will have a High School Diploma, no required experience, and excellent verbal communication.

Qualifications

• High School Graduate is required.
• No prior experience required.
• Excellent verbal communication skills are essential.
• Flexibility to work weekends and holidays and, occasionally, various shifts.

Responsibilities

• Responds to and operates multi-function work stations, paging systems, emergency hotline and alarm devices to answer, connect, and direct calls.
• Provides expeditious communication links between in-house and on-call personnel, patients, and caregivers in routine, urgent, and emergent situations.
• Arranges repair of pocket pagers, patient room telephones, and special needs patient telephones.
• Maintains knowledge of department policies and on-call schedules, and reviews postings and memos for information.

Skills

Excellent verbal communication

Weekend flexibility

Handling high-stress calls

Education

High School Graduate

Job description

Department:
10844 Enterprise Revenue Cycle - Mount Pleasant WI COMM

Status:
Part time

Benefits Eligible:
No

Hou rs Per Week:
16

Schedule Details/Additional Information:

Scheduled hours are at Aurora Medical Center-Mount Pleasant. It is a rotating schedule, working every third weekend:
Week 1- Thur & Sat 6a-2p
Week 2- Sun & Wed 6a-2p
Week 3- Wed & Thur 6a-2p

Holiday Rotation (2 holidays per year)

Opportunity to pick up more hours at both Aurora Medical Center-Mount Pleasant & Aurora Medical Center-Kenosha

Pay Range:
$18.85 - $28.30

Operates various systems to support and coordinate call handling and placement, paging, alarm, and emergency condition responses.

Major Responsibilities:

• Responds to and operates multi-function work stations, paging systems (overhead and pocket pager), emergency hotline and alarm devices for the purpose of answering, connecting, and directing calls to appropriate locations, and to facilitate hospital response to emergency situations.
• Provides an expeditious communication link between in-house and on-call personnel, patients, and caregivers in routine, urgent, and emergent medical and non-medical conditions, through the use of information binders, on-call schedules, personnel lists, hospital safety procedures, and relevant department policies and procedures.
• Provides and arranges for the repair of pocket pagers, patient room telephones, and "special needs" patient telephones.
• Maintains current knowledge of department and Medical Center policies and procedures, computer and hard copy files of all physician key personnel and on-call personnel, and information through continuous review of bulletin board postings, department handouts and memos, and attendance at staff and other relevant meetings.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• High School Graduate.

Experience Required:

• No experience required.

Knowledge, Skills & Abilities Required:

• Excellent verbal communication skills essential.
• Flexibility to work weekends and holidays and, occasionally, a variety of shifts.

Physical Requirements and Working Conditions:

• Must sit approximately 90 percent of the workday.
• Ability to lift up to 20 lbs. on occasion.
• Must be able to handle stressful situations daily regarding the number and nature of calls received at the Medical Center.
• Exposed to a normal office environment.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.