Patient Connection Specialist

Hugh Chatham Health; Charlotte (NC); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Education assistance

Job summary

Advocate Health in Charlotte, NC seeks a full-time call center patient services associate for 7:00 am to 3:30 pm. You will answer calls across multiple areas, protect patient privacy, and collaborate with team to meet department metrics.

Requirements include a high school diploma or GED (Bachelor's preferred) and 1 year of healthcare or office experience. Proficiency with CRM/EMR and MS Office is expected. Base benefits and competitive compensation are offered.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• One year in medical office or healthcare experience preferred.
• CRM and EMR software experience expected.

Responsibilities

• Answer calls for multiple areas using standard greetings and protocols.
• Protect patient privacy while using database applications.
• Collaborate with team to meet departmental goals and metrics.
• Assist patients by facilitating requests per service line guidelines.
• Practice active listening and identify caller needs to route calls correctly.

Skills

Call center excellence

Active listening

Patient privacy

Team collaboration

Critical thinking

Education

High school diploma or GED

Bachelor's degree preferred

Tools

CRM Software

EMR Software

Microsoft Office

Job description

Department

34409 Carolinas Medical Center - Nursing: Med Surg 10T

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

7a-3:30p

Pay Range

$20.80 - $31.20

Essential Functions

• Utilizes a telephone answering platform to answer calls for multiple areas as indicated in efficient and effective manner using standard greetings for opening of call, content/protocols related to call and closing of the call.


• Maintains expert working knowledge of database applications while ensuring patient privacy.


• Works as a team player, while consistently achieving departmental goals and metrics.


• Facilitate patient requests in a safe manner.


• Engages active listening and critical thinking skills to identify caller needs and effectively processes all calls per appropriate service line guidelines.

Physical Requirements

Work consistently requires long periods of sitting, computer and phone use. Work requires some walking, standing, lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift up to 30 pounds. Must have intact senses of sight, hearing and touch. Must be able to speak and articulate clearly. Must be willing to work in a fast-paces environment.

Education, Experience And Certifications

High school diploma or GED required; Bachelor's degree preferred. Superior customer service skills and/or call center experience preferred. One year in a medical office or healthcare experience preferred. Experience with computer applications preferably Microsoft Office, Customer Relationship Management (CRM) Software, Electronic Medical Record (EMR) Software.

Patient Population Served

Demonstrates knowledge of the principles of growth and development and demonstrates the skills and competency appropriate to the ages, culture, developmental stages, and special needs of the patient population served.

Protected Health Information

• Will limit access to protected health information (PHI) to the information reasonably necessary to do the job.


• Will share information only on a need to know basis for work purposes.


• Access to verbal, written and electronic PHI for this job has been determined based on job level and job responsibility within the organization. Computerized access to PHI for this job has been determined as described above and is controlled via user ID and password.

Machines, Tools, and Equipment

All related office equipment and supplies.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training


• Premium pay such as shift, on call, and more based on a teammate's job


• Incentive pay for select positions


• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs


• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability


• Flexible Spending Accounts for eligible health care and dependent care expenses


• Family benefits such as adoption assistance and paid parental leave


• Defined contribution retirement plans with employer match and other financial wellness programs


• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.