Communication Operator

Kaiser Permanente; Fremont (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Kaiser Permanente is seeking an on-site Communications Operator in California to manage incoming calls, initiate emergency paging, and coordinate information for patients and staff. You will maintain logs, answer inquiries, and support clerical tasks in a fast-paced healthcare environment.

The role requires strong communication skills, a high school diploma, and a willingness to work within a Labor Management Partnership setting. Typing speed of 25 WPM is also expected.

Qualifications

• Minimum one year of multi-line telephone experience.
• Ability to read and comprehend simple instructions, short memos, and write basic correspondence.

Responsibilities

• Receive and route incoming calls to appropriate stations.
• Page medical center personnel and announce urgent messages.
• Serve as central communications point for in-house emergencies (Code Red/Code Blue).
• Document events in logs or online databases and assist with clerical tasks.
• Maintain records such as on-call and beeper personnel listings and distribute materials.

Skills

Multi-line phone

Customer service

Communication

Typing 25 WPM

Education

High School Diploma/GED

Job description

Job Summary:

Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, and maintains various records, as required.

Essential Responsibilities:

• Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel.
• Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service.
• Receives and routes incoming calls to appropriate stations.
• Pages medical center personnel.
• Responds to callers inquiries concerning patient condition and other requests for information.
• Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database.
• Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings.
• Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel.
• Performs other related duties as required.
• Supervisory Responsibilities: This job has no supervisory responsibilities.

Basic Qualifications:

Experience

• Minimum one (1) year of multi-line telephone experience.
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

• High School Diploma/GED.

License, Certification, Registration

• N/A

Additional Requirements:

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write basic correspondence.
• Ability to effectively present information in one-on-one and small group arrangements to customers, clients, and other incumbents of the organization.
• Must be willing to work in a Labor Management Partnership environment.
• Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.
• Must pass typing test of 25WPM.

Preferred Qualifications:

• N/A