Communication Liaison, Emergency Department, Full Time, Day

Valley Health System (New Jersey); Paramus (NJ); On-site; USD 59,773,000 - 74,702,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Group Life Insurance

Flexible Spending Accounts

Tuition Assistance

Employee Assistance Program

Paid Holidays

Paid Time Off

Commuter Benefit Plans

Wellness Time Off

Retirement Plan

Executive Wellness

Job summary

Valley Health System is seeking a Communication Liaison to assist referring physicians with accessing VHS services and to coordinate between physicians, ED, programs, and patients. The role emphasizes empathy, strong communication, and interaction with diverse health care professionals and families.

Ideal candidates will have a high school diploma or equivalent (associate degree preferred) and experience in healthcare settings, with a focus on clear, patient-centered communication and teamwork.

Qualifications

• Must communicate effectively with diverse patient populations and health professionals.
• Strong written and verbal communication; excellent grammar and spelling.

Responsibilities

• Serve as liaison between referring physicians, ED staff, and patients to facilitate access to VHS services.
• Act as primary contact for inquiries, ensuring timely information exchange and referrals.
• Coordinate with care teams to address patient needs and streamline service access.

Skills

Communication

Interpersonal skills

Empathy

Phone skills

Education

High school diploma or equivalent

Associate's degree preferred

Job description

POSITION SUMMARY:Serves as a point of contact for referring physicians to provide assistance with accessing services offered within VHS. Serves as a liaison between physicians, specialists, programs, and patients of the Emergency Department. Works in conjunction with the other health care professionals to evaluate and address the needs of patients to ensure timely access to services needed and optimize health and wellness.EDUCATION:High school degree or equivalent, associate's degree preferred. In lieu of a degree a minimum of 1 year as an employee in VHS.EXPERIENCE:The Communication Liaison must be able to: work cooperatively and communicate effectively with a wide range of individuals, including patients and family members from diverse socioeconomic and cultural backgrounds, health care professional colleagues and external health- and service-focused organizations. Employ active listening and remain solutions-oriented in interactions with patients, families and members of the health care team. Demonstrate empathy, integrity, honesty and compassion in difficult conversations. Apply insight and understanding about emotions and human responses to emotions to create and maintain positive interpersonal interactions. Apply knowledge of the difference in roles between clinically licensed and non-licensed professionals and act within professional boundaries. Ability to navigate the health care system in effort to obtain necessary information. Ideal candidate is self-motivated, demonstrates initiative and is extremely detail oriented. Demonstrates excellent communication, organizational, and interpersonal skills. Pleasant and professional phone skills with good diction, tone, and pace. Strong written and communication skills required including grammar and spelling. Ability to work quickly while making accurate decisions is required. Must be able to use general office equipment including multi-line telephone system.SPECIAL SKILLSHighly adaptable with strong interpersonal skills, Sound written and verbal communication skills.Job LocationThe Valley Hospital-ParamusShiftDay (United States of America)BenefitsMedical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)Group Term Life Insurance and AD&D(Full Time Employees)Flexible Spending Accounts and Commuter Benefit PlansSupplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended IllnessRetirement PlanTuition AssistanceEmployee Assistance Program (EAP)Valley Health LifeStyles Fitness Center Membership DiscountDay Care Discounts for Various Daycare FacilitiesSalaryJoining Valley Health System means becoming part of a dedicated team that values the highest quality of care in a supportive environment. In our commitment to high performance and reliability, we encourage and recognize exceptional individual performance through our industry leading compensation practices including a starting salary and benefits in accordance with your role, experience, education, and licensure. Actual individual salaries vary depending on these factors. The salary listed does not include other forms of compensation or benefits.Pay Range: $20.86 - $26.07 (per hour)EEO StatementValley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran’s status or any other protected basis, in accordance with all applicable Federal, State and Local laws. This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment.