Communication Dispatcher I - Day Shift

Commonwealth of Massachusetts; Taunton (MA); On-site; USD 42,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Communication Dispatcher I to join their team at Taunton State Hospital. This role involves managing telecommunications systems and dispatching emergency personnel in compliance with federal regulations. The ideal candidate will be skilled in emergency response protocols and possess strong communication abilities, including bilingual skills. This full-time position offers a structured work schedule and the opportunity to make a significant impact within the community. Join a supportive work environment that values your contributions and provides comprehensive benefits.

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Professional Development Opportunities

Qualifications

• Experience in operating telecommunications systems and emergency dispatch.
• Ability to greet and assist visitors in a professional manner.

Responsibilities

• Operate a Cisco console to manage telecommunications and dispatch emergency personnel.
• Monitor radio frequencies and transmit messages according to FCC regulations.

Skills

Telecommunications Operation

Emergency Response Protocols

Bilingual Communication

Record Keeping

Education

High School Diploma

Tools

Cisco Console

Radio Communication Equipment

Emergency Paging Systems

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Communication Dispatcher I - Day Shift (250004DX)

Job Description

Communication Dispatcher I - Day Shift - ( 250004DX )

Description

Taunton State Hospital is seeking two qualified candidates for the Communications Department. Duties include using the telecommunications system to contact and dispatch emergency incidences in accordance with rules and regulations of the Federal Communications Commission (FCC); functioning as receptionist; responding to all emergency incidents; and performing miscellaneous office duties (i.e., typing, filing, and record keeping).

Please Note : There are two first shift schedules available; both positions are full-time, 40 hours per week:

Schedule 1
Hours: 7 a.m. to 3 p.m.
Days off: Sunday/Saturday

Schedule 2
Hours: 7 a.m. to 3 p.m. on Sunday; 11 a.m. to 7 p.m. Monday/Thursday/Friday/Saturday
Days off: Tuesday/Wednesday

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Operates a Cisco console for telecommunications system.
• Operates Emergency paging and/or beeper system. Contacts & dispatches emergency personnel to incidences as needed according to emergency procedure protocol in order to provide prompt & appropriate response.
• Transmit messages from a radio communications base station in accordance with the rules & regulations of the Federal Communications Commission
• Monitors radio frequencies to receive, evaluate & forward information.
• Operates radio transmitting & receiving equipment comprising a system of fixed stations and mobile units.
• Greets and directs visitors to individuals and/or program, answers questions, and provides information and/or literature pertaining to agency rules, regulations and/or operation.

Preferred Qualifications:

• Given the population served, bilingual or multilingual fluent.
• Prior experience in code calling, dispatch, or communications.

About Taunton State Hospital:

Taunton State Hospital (TSH) operated by the Department of Mental Health (DMH) is a 62-bed inpatient facility that provides continuing care inpatient services to adults with major mental illnesses. The hospital is a leader in the successful integration of the Principles of Recovery and a rehabilitation philosophy into the treatment model and a part of the Southeast Area which works closely with the inpatient treatment teams to facilitate patients’ discharge back to the community.

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori .

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option 4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements: None

Special Requirements:
After appointment, appointees must obtain a valid Restricted Radiotelephone Operator's permit issued by the Federal Communications Commission.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Communication Dispatcher I

Primary Location

Primary Location

: United States-Massachusetts-Taunton-60 Hodges Avenue

Job

Job

: Administrative Services

Agency

Agency

: Department of Mental Health

Schedule

Schedule

: Full-time

Shift

Shift

: Day

Job Posting

Job Posting

: May 9, 2025, 4:43:10 PM

Number of Openings

Number of Openings

: 2

Salary

: 42,572.92 - 54,975.96 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : William Herbert, [e-mail] - 6173488473

Bargaining Unit : 02-AFSCME - Service/Institutional

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No