Communication Dispatcher I

Commonwealth of Massachusetts; Tewksbury Junction (MA); On-site; USD 45,000 - 58,000; Full time

Job summary

Commonwealth of Massachusetts, Department of Public Health, seeks a Communication Dispatcher I at Tewksbury Hospital to support campus operations by coordinating communications, monitoring emergency systems, and disseminating critical information. The role emphasizes teamwork, rapid decision-making in emergencies, and accurate log maintenance.

Evening shift, 40 hours weekly, with weekends off. Candidates should have strong communication skills, discretion with confidential data, and experience

Qualifications

• Effective communication skills and ability to establish and maintain professional working relationships.
• Ability to remain calm and composed in stressful or emergency situations.
• Ability to make decisions and act quickly in urgent or high-pressures circumstances.
• Ability to exercise discretion when handling confidential information.
• Strong organizational skills and ability to maintain accurate records.
• Experience working in customer service, administrative support, call center, security, healthcare, or public safety environments.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Experience operating multi-line phone systems, switchboards, or computerized communication systems.
• Ability to accurately enter and retrieve information from databases or electronic record systems.
• Experience maintaining logs, tracking information, and generating basic reports.
• Familiarity with monitoring alarm systems, building systems, or security systems is helpful but not required.
• Ability to multitask, prioritize incoming calls and messages, and stay organized in a fast-paced environment.
• Strong typing skills and general computer literacy.

Responsibilities

• Operate Cisco Switchboard and Cisco communications software; make public address announcements.
• Transmit and receive messages from a radio communications base station.
• Coordinate radio communications to fixed stations, mobile units, and emergency response personnel.
• Contact appropriate sources of assistance during emergency situations, including severe weather conditions.
• Operate and train staff on communications equipment including voice terminals, power failure phones, alpha/numeric pagers, in-house pagers, cellular phones, and TDD devices.
• Monitor alarm systems including Fire Alarms, Code Blue, Code Gray, Code Yellow, Pharmacy, Blood Bank, Oxygen, Sump Pump, Water Tank, temperature alarms, door alarms, and other building systems.
• Check and test operating conditions of communications equipment, elevator phones, speaker systems, and ring-down lines.
• Report equipment malfunctions and coordinate repairs.
• Maintain detailed and accurate shift logs and documentation.
• Remain on duty until properly relieved.

Skills

Effective communication

Calm under pressure

Decision making

Discretion

Organizational skills

Tools

Microsoft Office Suite

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Communication Dispatcher I (260005JK)

Job Description

Communication Dispatcher I - ( 260005JK )

Description

Tewksbury Hospital, under the Massachusetts Department of Public Health (DPH), is seeking applicants for the position of Communication Dispatcher I at our 370-bed Joint Commission accredited hospital campus. The hospital provides comprehensive treatment, care, and comfort to adults with medical and/or mental illnesses in a secure healthcare environment.

This position plays an essential role in supporting hospital operations by coordinating communications, monitoring emergency systems, and ensuring timely dissemination of information throughout the campus.

Schedule

This position works 40 hours per week, evening shift 2:30PM – 10:30 PM, with Sunday & Monday off.

Duties and Responsibilities

• Operate Cisco Switchboard and Cisco communications software; make public address (P.A.) system announcements.
• Transmit and receive messages from a radio communications base station.
• Coordinate radio communications to fixed stations, mobile units, and emergency response personnel.
• Contact appropriate sources of assistance during emergency situations, including severe weather conditions.
• Operate and train staff on communications equipment including voice terminals, power failure phones, alpha/numeric pagers, in-house pagers, cellular phones, and TDD devices.
• Monitor alarm systems including Fire Alarms, Code Blue, Code Gray, Code Yellow, Pharmacy, Blood Bank, Oxygen, Sump Pump, Water Tank, temperature alarms, door alarms, and other building systems.
• Check and test operating conditions of communications equipment, elevator phones, speaker systems, and ring-down lines.
• Report equipment malfunctions and coordinate repairs.
• Maintain detailed and accurate shift logs and documentation.
• Remain on duty until properly relieved.

Required Qualifications

• Effective communication skills and ability to establish and maintain professional working relationships.
• Ability to remain calm and composed in stressful or emergency situations.
• Ability to make decisions and act quickly in urgent or high-pressures circumstances.
• Ability to exercise discretion when handling confidential information.
• Strong organizational skills and ability to maintain accurate records.

Preferred Qualifications

• Experience working in customer service, administrative support, call center, security, healthcare, or public safety environments.
• Proficiency in Microsoft Office Suite, including Outlook (email management), Word (document preparation), Excel (data entry and basic spreadsheets), and Teams or similar communication platforms.
• Experience operating multi-line phone systems, switchboards, or computerized communication systems.
• Ability to accurately enter and retrieve information from databases or electronic record systems.
• Experience maintaining logs, tracking information, and generating basic reports.
• Familiarity with monitoring alarm systems, building systems, or security systems is helpful but not required.
• Ability to multitask, prioritize incoming calls and messages, and stay organized in a fast-paced environment.
• Strong typing skills and general computer literacy.
• Experience working in a structured or regulated environment such as healthcare, education, or government is beneficial.

About Tewksbury Hospital

Tewksbury Hospital offers a broad range of services including a physician on site at all times, around-the-clock nursing care, rehabilitation services including physical therapy, occupational therapy, and speech therapy, psychology services, social services, nutritional services, and an on-site dialysis clinic.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visithttp://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions concerning this requisition, please contact Employment and Staffing Customer Service at 1-800-510-4122, #4.

For technical questions accessing MassCareers, please contact Mass HR at 617-979-8500.

Minimum Entrance Requirements

None

Special Requirements

After appointment, appointees must obtain a valid Restricted Radiotelephone Operator's permit issued by the Federal Communications Commission.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

Equal Opportunity /affirmative Action Employer

Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Communication Dispatcher I

Primary Location

United States-Massachusetts-Tewksbury-365 East Street

Job

Administrative Services

Agency

Department of Public Health

Schedule

Full-time

Shift

Evening

Job Posting

Aug 17, 2026, 6:48:05 PM

Number of Openings

1

Salary

45,178.64 - 58,341.14 Yearly

If you have Diversity, affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Sandra Semedo: [e-mail] - 6173488482

Bargaining Unit : 02-AFSCME - Service/Institutional

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No