Communication Center Representative - ONSITE/NOT REMOTE

Treating Pain; Cumberland (MD); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider in Cumberland, MD is seeking a Call Center Representative to join their team. The role involves managing high volumes of calls, customer service, and working with medical terminology and records. Join a dedicated team focused on pain management with competitive benefits including PTO, 401(k), and tuition reimbursement.

Benefits

Paid time off (PTO)

Tuition reimbursement

401k with employer matching

Competitive health, vision, and dental benefits

Employer paid long term disability benefits

Pet Wellness coverage

Legal assistance

Identity protection

Qualifications

• 1+ year of customer service experience required.
• Knowledge of medical office referrals and insurance verification required.
• Proficient in EMR systems and Microsoft Office.

Responsibilities

• Answer high volume calls and manage customer inquiries.
• Work with complex medical terminology and insurance verification.
• Handle registration requirements and HIPAA compliance.

Skills

Customer service

High call volume experience

Medical terminology

Electronic Medical Records (EMR)

Microsoft Office

Education

High school diploma or GED

Job description

Description

Call Center Representative: Onsite

Reports to: Center Manager

Shift Schedule: Days-Onsite

Job Category: Clinical

Job Status: Non-Exempt

For more than 30 years, NSPC affiliated physicians have been pioneers in the relief of chronic and acute pain through minimally invasive procedures. With more than 120 locations and 750 medical professionals facilitating nearly a million patient visits a year, NSPC is the healthcare brand more people trust for access to pain relief providers than any other.

Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply!

What we offer:

• Paid time off (PTO) & 8 company paid holidays.
• Tuition reimbursement
• 401k with employer matching
• Competitive health, vision, and dental benefits
• Employer paid long term disability benefits.
• Pet Wellness coverage, legal assistance, and identity protection.

Requirements

Requirements

• High school diploma or general education degree (GED) equivalent, required.
• Minimum of one (1) year of customer service experience required.
• High call volume experience required.
• Working knowledge of medical office referrals and authorization process and insurance verification, required.
• Working knowledge of medical terminology, CPT and ICD-10 coding, required.
• Working knowledge of registration requirements and HIPAA regulatory requirements, required.
• Must be proficient in Electronic Medical Records (EMR) system and Microsoft Office.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have satisfactory background check inclusive of criminal, employment reference, education, and social security.

NSPC is the largest interventional pain management practice group in the country. We offer competitive compensation, medical/dental/vision insurance options, life insurance plans, employer-matched 401(k), holidays and paid time off.

National Spine & Pain Centers is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.