Communication Assistant

DC Department of Human Resources; Washington (District of Columbia); On-site; USD 52,000 - 68,000; Full time

Job summary

The District of Columbia Department of For-Hire Vehicles (DFHV) in Washington, DC, within the External Affairs Division, seeks a Communication Assistant to develop visual communication materials and manage social media content to strengthen public engagement and transparency.

You will translate complex program information for public audiences, coordinate with internal divisions, and provide administrative support for communication activities in a career-service environment.

Qualifications

• Specialized experience is needed for this position; at least one year at the next lower grade level is typically required.

Responsibilities

• Develops graphics, visual materials, and digital assets to support agency messaging and public information campaigns.
• Photographs or videos to document agency events while ensuring branding standards are followed.
• Drafts, schedules, and manages social media content; monitors engagement and opportunities for outreach.
• Updates DFHV website to keep information accurate and timely as a Public Affairs backup.

Skills

Graphic design

Social media management

Photography

Video production

Education

Specialized Experience required

Tools

Adobe Creative Suite

Social media scheduling tools

Job description

Job Summary This position is located in the District of Columbia Department of For-Hire Vehicles (DFHV), within the External Affairs Division. DFHV is responsible for regulating the for-hire vehicle industry and ensuring safe, reliable, and accessible transportation options for residents and visitors of the District of Columbia. The purpose of this position is to serve as a Communication Assistant, supporting the development of visual communication materials and the creation and management of social media content. The incumbent contributes to DFHV’s efforts to strengthen public engagement, enhance transparency, and promote DFHV programs, policies, and initiatives.

Job Summary This position is located in the District of Columbia Department of For-Hire Vehicles (DFHV), within the External Affairs Division. DFHV is responsible for regulating the for-hire vehicle industry and ensuring safe, reliable, and accessible transportation options for residents and visitors of the District of Columbia. The purpose of this position is to serve as a Communication Assistant, supporting the development of visual communication materials and the creation and management of social media content. The incumbent contributes to DFHV’s efforts to strengthen public engagement, enhance transparency, and promote DFHV programs, policies, and initiatives.

Duties And Responsibilities

• Develops graphics, visual materials, and digital assets such as flyers, infographics, presentations, and multimedia elements to support agency messaging and public information campaigns.
• Assists with documenting agency events through photography or videography and ensures that all communication materials adhere to DFHV branding standards.
• Supports drafting, scheduling, and managing social media content; monitors online engagement; and identifies opportunities to enhance digital communication outreach.
• Serves as backup to the Public Affairs Specialist by updating DFHV website content to ensure information is accurate and timely.
• Coordinates with internal divisions to gather programmatic or technical information and translate complex material into clear, accessible content for public audiences.
• Provides administrative and logistical support for communication activities, public information efforts, and related projects.

Qualifications And Education

Specialized Experience: Specialized experience is experience which is directly related to the position and has equipped the individual with the knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, the incumbent must possess at least one (1) year of specialized experience equivalent to the next lower grade level in the normal line of progression.

Licensure/Certification

None

Work Environment

The majority of the work is performed in an office environment that is adequately heated, lighted, and ventilated.

Other Significant Facts

Tour of Duty: Monday - Friday 8:30am - 5:00pm

Pay Plan, Series and Grade: CS-0301-09

Promotion Potential: No known promotion potential

Duration of Appointment: Career Service (Permanent)

Collective Bargaining: This position is not in a collective bargaining unit

Position Designation: This position has been deemed Security Sensitive under the guideline of the DC Personnel Manual. Incumbents of this position are subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations. Accordingly, incumbents must successfully pass a criminal background and consumer credit check as a condition of employment and will be subject to periodic criminal background checks for the duration of their tenure.

Residency Preference: When claiming residency preference, you are required, and must agree in writing, to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona-fide District residency for the seven-year (7-year) period will result in forfeiture of employment.

EEO Statement: The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.