Communication and Engagement Senior Coordinator, Choose How You Move

Metropolitan Government of Nashville & Davidson County; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

15 days paid time off

12 sick days annually

Job summary

Metropolitan Government of Nashville & Davidson County seeks a Communications & Engagement Senior Coordinator to support CHYM by producing public materials, managing digital content, and coordinating meetings and events. The role ensures consistent messaging while collaborating with residents, partners, and the public in diverse settings.

The position reports to both the Communications Director and Community Engagement Director, with priorities set jointly.

Qualifications

• Bachelor’s degree with three years of experience in communications, public engagement, public relations, community relations, or public administration.
• Equivalent experience in related fields may be considered.

Responsibilities

• Develop, schedule, and monitor social media content across platforms with consistent voice and branding.
• Update website with project information, milestones, and event details.
• Draft, edit, proofread, and format remarks, talking points, newsletters, and FAQs.
• Support speaking engagements, conferences, and award submissions through materials and logistics.
• Monitor news and community information; prepare summaries to support planning and outreach.
• Maintain stakeholder records, RSVPs, attendance tracking, and feedback documentation.
• Assist with planning advisory groups, neighborhood programs, listening sessions, and events.
• Prepare agendas, briefing materials, and notes; coordinate follow-up communications.
• Track requests and deliverables across multiple projects; maintain schedules.

Skills

Strong writing

Organization

Administrative skills

Project coordination

Public engagement

Stakeholder relations

Communication planning

Education

Bachelor’s degree with 3 years experience

Equivalency in public administration

Tools

Microsoft 365

Website content systems

Project/engagement tracking software

Job description

Communications & Engagement Senior Coordinator

This is a non-civil service position announcement. The Communications & Engagement Senior Coordinator supports the Choose How You Move (CHYM)program by providing integrated communications, engagement, and operational support. This role develops and maintains high-quality public-facing materials, supports digital content updates, coordinates meetings and events, and ensures consistent, accurate messaging across platforms. Candidates must demonstrate strong writing ability, organizational and administrative skills, attention to detail, and comfort working with partners, residents, and the public in diverse settings. This position reports jointly to the Communications Director and Community Engagement Director, with time divided equally between the two functions. Priorities are set collaboratively by both supervisors.

Choose How You Move, approved by 66% of voters in 2024, is Mayor O’Connell’s transportation improvement program and the largest capital program in geographic scope and scale to be undertaken in Nashville’s history. Implementation of the $3.1 billion capital program requires extensive collaboration among multiple Metro departments, project managers, and vendors; coordination of $111 million worth of annual operating expenditures; and robust engagement with neighbors. CHYM will transform how people move around the city for decades to follow.

Mayoral staff (non-civil service) receive 15 days of Paid Time Off and 12 sick days annually.

Communications

• Develop, schedule, and monitor social media content across platforms, ensuring consistent voice, branding, and timely engagement.
• Update the website with project information, milestones, and event details.
• Draft, edit, proofread, and format remarks, talking points, newsletters, project updates, presentations, FAQs, and other materials.
• Support speaking engagements, conferences, and awards submissions through materials, logistics, and scheduling for CHYM leadership.
• Monitor relevant news and community information and prepare summaries to support planning and outreach.

Engagement

• Maintain stakeholder and partner records, including contact lists, RSVPs, attendance tracking, comment intake, feedback documentation, and follow-through.
• Support external outreach and speaking engagements, including public meetings, neighborhood associations, partner engagements, corridor business outreach, and community events.
• Assist with planning and execution of advisory groups, street teams, neighborhood programs, listening sessions, workshops, and engagement activities.
• Support accessible and inclusive meeting preparation, including venue research, interpretation/accommodation coordination, materials, signage, room setup, and participant support.
• Maintain Public Input, Smartsheet engagement tracking inputs; attend taskforce and related meetings; support monitoring, evaluation, and engagement efforts across program portfolios.

Shared Responsibilities

• Support routine administrative documentation such as purchases, invoices, and records management materials in accordance with Metro procedures.
• Coordinate with Metro departments, consultants, delivery partners, vendors, and Mayor’s Office teams to obtain information and complete assigned work.
• Maintain shared calendars, workplans, task lists, files, deadlines, and follow-up items for communications and engagement workflows.
• Schedule and support meetings by preparing agendas, briefing materials, meeting materials, notes, action lists, and follow-up communications.
• Track communications and engagement requests, assignments, approvals, decisions, and deliverables across multiple concurrent projects.
• Maintain a standard schedule of 8 a.m.–5 p.m. with flexibility for evening and weekend events as required to support CHYM activities.
• Perform other related duties as assigned.

EDUCATION AND EXPERIENCE

Bachelor’s degree and three years of experience in a related field or equivalent experience in communications, public engagement, public relations, community relations, or public administration.

SKILLS AND KNOWLEDGE

• Strong writing, editing, and proofreading abilities for clear and accurate communication across audiences.
• Ability to manage multiple projects, timelines, and shifting priorities while maintaining attention to detail.
• Nimble, adaptable and a self-starter who remains composed under pressure and anticipates routine needs.
• Experience preparing agendas, notes, materials, and providing logistical coordination and on-site support for meetings and events.
• Ability to support community engagement activities and ensure inclusive, accessible, and equitable outreach practices.
• Strong organizational skills including calendar management, workplan tracking, deadline monitoring, and documentation of assignments.
• Ability to coordinate effectively with internal teams, external partners, consultants, vendors, and Metro departments.
• Comfort working with digital platforms such as website content systems, social media tools, Microsoft 365, and project/engagement tracking software.
• Ability to support event production elements such as registration, signage, run-of-show materials, room setup, vendor coordination, and post-event evaluation.
• Demonstrated professionalism, customer service orientation, and the ability to work collaboratively across matrixed functions.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Experience working in government, transportation, agency, or community-focused programs

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.