Communication Analyst

Aventiv Technologies; United States; On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Disability

Life Insurance

Paid Time Off

Voluntary Benefits

Equipment stipend

Job summary

Aventiv Technologies is seeking a detail-oriented professional to analyze calls and video visits for state agencies, ensuring compliance and identifying critical information across investigations.

Responsibilities include reviewing recordings, escalating issues to the investigations team, and maintaining strict confidentiality. A high school diploma is required; a bachelor’s degree is preferred for advanced roles.

Qualifications

• High School Diploma or equivalent.
• Bachelor’s degree preferred in criminal justice, business administration, or related discipline.
• Ability to communicate effectively in a second language.

Responsibilities

• Review calls from a correctional agency and meet targeted requirements while recognizing keywords, phrases, slang, and hidden messages.
• Examine and analyze call recordings and elevate intelligence about victims and suspects.
• Watch multiple video sessions and ensure all requirements for the visit are met.
• Decide based on video findings to take action on the visit and escalate as needed.
• Analyze call recordings and intelligence related to prohibited activities, including drug diversion, assault, weapons, and escapes.

Skills

Multitasking

MS Office

Typing

Detail orientation

Confidentiality

Teamwork

Proofreading

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Job description

• Associate Referral Reward Eligible**

• Associate Referral Reward Eligible**

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

Aventiv Technologies – Where your future awaits - YouTube

Job Purpose:

Responsible for examining and analyzing calls and video visits for state agencies pertaining to internal and external civil, criminal, administrative, regulatory, and/or environmental investigations within a program, correctional facility, or agency-designated region or area.

Essential Duties

• Review calls from a correctional agency and meet targeted requirements with the ability to recognize key words, phrases, cryptic messages, slang/gang terms and other hidden messages and disseminate.
• Examine and analyze a variety of call recordings and elevate intelligence regarding victims, and persons suspected of violating statutes, policies and/or procedures, or program requirements administered by the assigned agency.
• Watch multiple video sessions from a Facility at the same time and ensure all requirements are met for the visit
• Decide based on what is seen in the video to take action on the Visit and ensure proper escalation is handled if needed
• Examine and analyze a variety of call recordings and respective intelligence regarding improper or unlawful activities including but not limited to - resulting in the diversion of controlled drugs, assault or any other bodily harm (physical or sexual), weapons location, cell phone location, escape, and suicide.
• Immediate notification to Investigations Manager and/or Other Guarded Exchange senior staff to include but not limited to eminent danger, child abuse, elderly Abuse, kidnapping, staff involvement with offenders, staff misconduct, and any staff sexual contact.
• Listens to or reads through material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning.
• Proofread translated material for grammar, spelling and punctuation accuracy and return it in the required format.
• Performs other related work as assigned.

Knowledge, Skills, And Abilities

• Ability to multitask.
• Computer literate, specifically in Microsoft Office and Google Suites.
• Functional typing skills
• Detail oriented with specific emphasis on listening skills.
• Ability to maintain confidentiality relating to work performed.
• Ability to work in a secured team environment.
• Excellent proofreading skills with the ability to identify grammar, spelling, and punctuation errors.

Minimum Qualifications

• High School Diploma or equivalent.

Preferred Qualifications

• Bachelor’s degree in criminal justice, Business Administration, or related discipline
• Ability to communicate effectively in second language.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
• Occasionally, this position may need to reach, stoop, or kneel.

Salary And Benefits

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

• $17.70 - $20.17/hr
• Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits

Aventiv Privacy Policy

www.aventiv.com/privacy

Equal Employment Policy

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.