Communication Analyst

Aventiv-Technologie; United States; Remote; USD 24,000 - 28,000; Full time

Benefits offered by this job

Equipment stipend

Job summary

Aventiv is seeking an analyst to examine calls and video visits for state agencies. You will review recordings to detect key terms and hidden messages, translate material, and escalate findings to investigators.

The role requires strong attention to detail and confidentiality within a secured team setting. Minimum qualifications include a high school diploma and preferred bachelor’s in criminal justice or related field.

Qualifications

• High School Diploma or equivalent.
• Bachelor’s degree in criminal justice, Business Administration, or related discipline.
• Ability to communicate effectively in a second language.

Responsibilities

• Review calls from a correctional agency and identify keywords, phrases, slang, and hidden messages.
• Examine and analyze call recordings to elevate intelligence related to violations or program requirements.
• Watch multiple video sessions and ensure visits meet requirements.
• Decide actions based on video observations and escalate as needed.
• Analyze calls and intelligence about improper activities and diversions.
• Immediately notify Investigations Manager and senior staff of eminent danger, abuse, or misconduct.
• Translate and proofreading material between languages while preserving meaning.
• Perform other related work as assigned.

Skills

Multitasking

Typing

Detail oriented

Confidentiality

Team player

Office/Google proficiency

Education

High School Diploma

Bachelor’s degree in criminal justice or related

Tools

Microsoft Office

Google Suites

Job description

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

Job Purpose: Responsible for examining and analyzing calls and video visits for state agencies pertaining to internal and external civil, criminal, administrative, regulatory, and/or environmental investigations within a program, correctional facility, or agency-designated region or area.

• Review calls from a correctional agency and meet targeted requirements with the ability to recognize key words, phrases, cryptic messages, slang/gang terms and other hidden messages and disseminate.
• Examine and analyze a variety of call recordings and elevate intelligence regarding victims, and persons suspected of violating statutes, policies and/or procedures, or program requirements administered by the assigned agency.
• Watch multiple video sessions from a Facility at the same time and ensure all requirements are met for the visit
• Decide based on what is seen in the video to take action on the Visit and ensure proper escalation is handled if needed
• Examine and analyze a variety of call recordings and respective intelligence regarding improper or unlawful activities including but not limited to - resulting in the diversion of controlled drugs, assault or any other bodily harm (physical or sexual), weapons location, cell phone location, escape, and suicide.
• Immediate notification to Investigations Manager and/or Other Guarded Exchange senior staff to include but not limited to eminent danger, child abuse, elderly Abuse, kidnapping, staff involvement with offenders, staff misconduct, and any staff sexual contact.
• Listens to or reads through material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning.
• Proofread translated material for grammar, spelling and punctuation accuracy and return it in the required format.
• Performs other related work as assigned.

Knowledge, Skills, and Abilities:

• Ability to multitask.
• Computer literate, specifically in Microsoft Office and Google Suites.
• Functional typing skills
• Detail oriented with specific emphasis on listening skills.
• Ability to maintain confidentiality relating to work performed.
• Ability to work in a secured team environment.
• Excellent proofreading skills with the ability to identify grammar, spelling, and punctuation errors.

Minimum Qualifications:

• High School Diploma or equivalent.

Preferred Qualifications:

• Bachelor’s degree in criminal justice, Business Administration, or related discipline
• Ability to communicate effectively in second language.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
• Occasionally, this position may need to reach, stoop, or kneel.

Salary and Benefits:

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

• $17.70 - $20.17 /hr
• Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.