Commissions Processor

Integrity; Springfield (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Plan

Paid Holidays

PTO

Community Service PTO

FSA/HSA

Life Insurance

Short-Term and Long-Term Disability

Job summary

Integrity, a leading independent distributor of life, health and wealth insurance products, seeks a Commissions Processor to handle commission statements, analyze payouts, and complete audits within the Commissions Department.

You will process statements within 2 business days, manage batch exceptions, and respond to service tickets with accuracy and professionalism. A strong Excel skill set and excellent communication are essential.

Qualifications

• Excellent verbal communication skills.
• Analytical skills.
• Excellent customer service aptitude.
• Advanced proficiency in MS Excel.
• Attention to detail.
• Professionalism.
• Multi-tasking skills.
• Dependability.
• Willingness to learn and adapt.
• Organizational skills.
• High school diploma or equivalent.
• 1+ years of customer service, sales, and/or call center experience preferred.
• College degree preferred.
• Must be able to pass pre-hire and annual background checks and drug tests.

Responsibilities

• Process commission statements fully and accurately within two business days of Matched/Reconciled date.
• Submit all batch exceptions in a timely manner.
• Recalculate batches daily until all exceptions are cleared.
• Update all systems as applicable.
• Respond to all commission tickets within eight (8) business hours of receipt.
• Resolve all commission tickets within four (4) business days of receipt.
• Maintain an audit rate of <3% error rate.
• Promptly notify management of issues with company pay rates, statement issues, and other items that may impact the payout timing of statements.

Skills

Verbal communication

Analytical thinking

Customer service aptitude

MS Excel proficiency

Attention to detail

Professionalism

Multi-tasking

Dependability

Willingness to learn

Organizational skills

Education

High school diploma or equivalent

College degree preferred

Tools

MS Excel

Job description

Job Summary

The Commissions Processor role is responsible for processing commission statements, completing analysis of statement and payouts, completed audits, and working commission related service tickets. This position is part of the Commissions Department which is responsible for the payment to external agents and agencies.

Primary Responsibilities

• Process commission statements fully and accurately within two (2) business days of Matched/Reconciled date. Exceptions permitted.
• Submit all batch exceptions in a timely manner.
• Recalculate batches daily until all exceptions are cleared.
• Update all systems as applicable.
• Follow all departmental and company policies and procedures.
• Respond to all commission tickets within eight (8) business hours of receipt.
• Resolve all commission tickets within four (4) business days of receipt. Resolution means all internal steps have been taken to resolve the issue. If the issue must be submitted to the carrier for additional research, resolution means communicating clearly with the applicable internal parties.
• Maintain an audit rate of <3% error rate.
• Promptly notify management of issues with company pay rates, statement issues, and other items that may impact the payout timing of statements.

Primary Skills & Requirements

• Excellent verbal communication skills
• Analytical skills
• Excellent customer service aptitude
• Advanced proficiency in MS Excel
• Attention to detail
• Professionalism
• Multi-tasking skills
• Dependability
• Willingness to learn and adapt
• Organizational skills
• High school diploma or equivalent
• 1+ years of customer service, sales, and/or call center experience preferred.
• College degree preferred
• Must be able to pass pre-hire and annual background check.
• Must be able to pass pre-hire drug test.
• Must be able to pass monthly OIG/SAM Exclusion List checks and annual compliance trainings.

Benefits Available

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays
• PTO
• Community Service PTO
• FSA/HSA
• Life Insurance
• Short-Term and Long-Term Disability

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.