Commercial Tree Care Administrator

Moon Valley Nurseries; Scottsdale (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Holidays

PTO

Job summary

Moon Valley Nurseries is seeking an organized Commercial Tree Care Administrator to support our Tree Care Division across select markets. This role plays a critical part in ensuring smooth day-to-day operations by managing commercial customer billing, invoicing, accounts receivable support, and communication between customers, Sales, Operations, Finance, and field teams.

You will handle invoicing, verify PO and pricing details, resolve billing discrepancies, and maintain accurate records.

Qualifications

• 2+ years in admin, customer service, billing, or related office work.
• Proficiency in Microsoft Office Suite and Google Workspace.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent written and verbal communication.
• High attention to detail with invoices and financial documentation.
• Ability to manage a high volume of calls professionally.
• Communicates effectively with customers, field employees, managers, and internal departments.

Responsibilities

• Serve as primary contact for commercial customers and resolve routine concerns.
• Handle inbound/outbound calls on service updates, billing, and accounts.
• Maintain documentation of customer communications and account details.
• Escalate issues to Sales, Operations, or management and follow through to resolution.
• Communicate service details to maintain strong customer relationships.
• Process commercial invoices on time based on work and PO documentation.
• Review documents to confirm PO, pricing, and billing accuracy before invoicing.
• Collaborate with Sales, Operations, and AR to resolve discrepancies.
• Support AR by monitoring balances and following up on invoices.
• Maintain records of invoices, accounts, payments, and related docs.
• Partner with Sales, Operations, Finance to move jobs from intake to billing.
• Ensure billing details documented and communicated to customers.
• Identify recurring billing challenges and suggest improvements.
• Assist with other admin tasks for the Commercial Tree Care Division.

Skills

Excel

Google Workspace

Organizational skills

Communication

Customer service

Multitasking

Education

High School Diploma

Tools

Microsoft Office Suite

Outlook

Job description

Job Details

Level: Experienced Job Location: Scottsdale, AZ 85260 Position Type: Full Time Salary Range: $18.00 - $22.00 Hourly Travel Percentage: Up to 25% Job Shift: Monday - Friday Day Shift Job Category: Admin - Clerical

Moon Valley Nurseries is seeking an organized and detail-oriented Commercial Tree Care Administrator to support our growing Tree Care Division across select markets. This role plays a critical part in ensuring smooth day-to-day operations by managing commercial customer billing, invoicing, accounts receivable support, and communication between customers, Sales, Operations, Finance, and field teams.

Key Duties and Responsibilities

Commercial Customer & Account Support

• Serve as a primary point of contact for commercial customers, providing updates and resolving routine concerns.
• Handle inbound and outbound calls with commercial customers regarding service updates, billing, and account requirements.
• Maintain accurate documentation of customer communications, account details, and service-related issues.
• Escalate customer concerns and service issues to Sales, Operations, or management and assist with follow-up through resolution.
• Communicate professionally with customers to confirm service details and maintain strong customer relationships.

Billing, Invoicing & Accounts Receivable

• Process commercial customer invoices accurately and on time based on completed work, purchase orders, pricing, and approved service documentation.
• Review sales and service documentation to confirm PO, pricing, billing, and scope details are accurate prior to invoicing.
• Work with Sales, Operations, and Accounts Receivable to resolve discrepancies and ensure completed work is invoiced timely.
• Support Accounts Receivable by monitoring outstanding balances and following up on outstanding invoices and required documentation.
• Maintain accurate records of invoices, customer accounts, payments, and related documentation.

Cross-Functional & Administrative Support

• Partner with Commercial Sales, Tree Care Operations, Finance, Accounts Receivable, and field teams to ensure jobs move efficiently from intake through billing.
• Ensure customer expectations and billing details are clearly documented and communicated.
• Identify recurring process or billing challenges and communicate improvement opportunities to management.
• Assist with other administrative and operational tasks supporting the Commercial Tree Care Division as needed.

Qualifications

Required

• 2+ years of administrative, customer service, billing, accounts receivable, or related office experience.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and Google Workspace.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy when working with invoices, customer accounts, and financial documentation.
• Ability to manage a high volume of inbound and outbound calls professionally.
• Communicates effectively with customers, field employees, managers, and internal departments.

Preferred

• Experience in field services, landscaping, tree care, pest control, construction, or a similar service-based environment.
• Experience working with commercial customers, purchase orders, invoicing, or accounts receivable.
• Bilingual in English and Spanish.

Education

High School Diploma or equivalent experience.

Physical Requirements/Working Conditions

While performing the duties of this job, the employee is regularly required to verbally exchange information with colleagues, managers, customers, vendors, and field personnel. The position is primarily office-based but may require occasional movement throughout company facilities and field locations. The employee may be required to sit, stand, walk, bend, reach, and lift or move items weighing up to and over 15 pounds.

Other

Subject to criminal background check (in accordance with applicable fair chance laws, rules, and regulations).

About Us

Moon Valley Nurseries is the largest grower of box trees and palms in North America, and is an industry leader and high growth company that offers competitive salaries with exceptional employee benefits including medical insurance, 401(k), holidays, and PTO to all eligible employees.

• medical insurance
• 401(k)
• holidays
• PTO

Moon Valley Nurseries is an equal employment opportunity employer and makes hiring and employment decisions without regard to characteristics protected by applicable law.

Qualified applicants with criminal histories will be considered in accordance with all applicable state and local fair chance laws.

We are a drug‑free workplace.

#MVNTREECARE