Commercial Services Specialist II (Manheim)

Cox Automotive; Hayward (CA); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Public holidays

Leave programs

Job summary

Manheim, a Cox Automotive company, is seeking a Commercial Services Specialist II to support the full lifecycle of vehicle sales by maintaining accurate information and coordinating across teams to keep transactions on track.

You will enter and manage vehicle data, respond to inquiries, and prepare sale packages while balancing invoicing and reporting with safety procedures. This role emphasizes organization and strong communication across internal teams.

Qualifications

• High school diploma/GED and 3 years of related experience or an equivalent combination.
• Strong organizational, problem-solving, relationship-building and interpersonal skills.

Responsibilities

• Accurately enter and maintain vehicle information, including VINs, condition reports, pricing and inventory details in AS400.
• Keep physical and digital vehicle files up to date.
• Build strong relationships by responding to inquiries, resolving issues and ensuring customer requirements are met.
• Partner with internal teams to verify titles, track repairs, apply charges and prepare vehicles for in-lane and online sales.
• Review incoming vehicle data, investigate discrepancies, confirm sale eligibility and provide inventory reporting to customers.
• Prepare run lists and sale packages, support sale-day operations, balance sales with accounting and complete invoicing and reporting.
• Follow all safety procedures while actively supporting a culture of safety excellence.

Skills

Organizational skills

Problem solving

Relationship building

Interpersonal skills

Education

High school diploma/GED

Bachelor's degree (preferred)

Tools

Salesforce

AS400

Workbench

Excel

Job description

At Manheim (a Cox Automotive company), every vehicle sale depends on great operational support.

As a Commercial Services Specialist II, you'll play an important role in every transaction by maintaining accurate vehicle information, supporting customers and partnering with other teams to keep sales running smoothly from start to finish.

What You'll Do

You'll support the full lifecycle of vehicle sales by maintaining accurate records, supporting customers and coordinating across teams to keep transactions on track. In this role, you will:

• Accurately enter and maintain vehicle information, including VINs, condition reports, pricing and inventory details in AS400.
• Keep physical and digital vehicle files up to date.
• Build strong relationships by responding to inquiries, resolving issues and ensuring customer requirements are met.
• Partner with internal teams to verify titles, track repairs, apply charges and prepare vehicles for in-lane and online sales.
• Review incoming vehicle data, investigate discrepancies, confirm sale eligibility and provide inventory reporting to customers.
• Prepare run lists and sale packages, support sale-day operations, balance sales with accounting and complete invoicing and reporting.
• Follow all safety procedures while actively supporting a culture of safety excellence.

Who You Are

You stay organized, and communicate effectively and are passionate about automotive. You also have the following:

Minimum Requirements

• High school diploma/GED and 3 years of experience in a related field. The right candidate could also have a different combination, such as any level of degree/certification beyond a high school diploma/GED.
• Strong organizational, problem‑solving, relationship‑building and interpersonal skills

Preferred Qualifications

• Bachelor's degree in a related discipline
• Experience using Salesforce, AS400, Workbench and Excel
• Previous experience as a Commercial Services Specialist

USD 24.09 - 36.11 per hour

Compensation:

Hourly pay rate is in the range of $24.09 - $36.11/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets