Commercial Services Specialist II (Manheim)

Cox Automotive; Fredericksburg (VA); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Seven paid holidays

Bereavement leave

Time off to vote

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive in Fredericksburg, VA is seeking a Customer Accounts Specialist to serve as the primary contact for assigned commercial accounts, build relationships with clients, dealers, and lenders, and respond to inquiries about vehicle status and account activities.

You will handle administrative operations, ensure accurate records in auction management systems, assist with scheduling and inventory, and support pre-sale and post-sale activities.

Qualifications

• High school diploma/GED and 3 years of related field experience or equivalent combination.
• Strong organizational, problem-solving, relationship-building and interpersonal skills.

Responsibilities

• Serve as a primary point of contact for assigned commercial accounts.
• Build and maintain strong relationships with clients, dealers, lenders, and internal departments.
• Respond to customer inquiries regarding vehicle status, sale results, title processing, and account activities.
• Provide exceptional customer service through phone, email, and in-person interactions.
• Process vehicle run lists, account updates, sale preparation documents, and post-sale reports.
• Maintain accurate customer records and account information in auction management systems.
• Review and verify vehicle information for accuracy and completeness.
• Assist with scheduling, vehicle assignments, and inventory management activities.
• Coordinate pre-sale and post-sale activities for commercial consignors.
• Prepare auction sale packages, reports, and account summaries.
• Monitor vehicle movement through the auction process and resolve discrepancies.
• Ensure vehicles are properly represented and marketed according to client requirements.
• Verify ownership documents, titles, and required paperwork.
• Ensure compliance with company policies, state regulations, and client-specific requirements.
• Maintain confidential customer and vehicle information.
• Support audit activities and documentation reviews as needed.
• Generate and distribute operational reports to clients and management.
• Track account performance metrics and key service indicators.
• Identify process improvement opportunities and recommend solutions.
• Assist leadership with data analysis and account performance reviews.
• Work closely with Operations, Title, Arbitration, Transportation, and Sales departments.
• Coordinate issue resolution to ensure timely customer satisfaction.
• Support special projects and initiatives that improve operational efficiency.

Skills

Relationship-building

Organizational skills

Problem-solving

Interpersonal skills

Education

High school diploma / GED

Bachelor's degree (preferred)

Tools

Salesforce

AS/400

Workbench

Excel

Job description

Essential Duties and Responsibilities

Customer and Account Management

• Serve as a primary point of contact for assigned commercial accounts.
• Build and maintain strong relationships with clients, dealers, lenders, and internal departments.
• Respond to customer inquiries regarding vehicle status, sale results, title processing, and account activities.
• Provide exceptional customer service through phone, email, and in-person interactions.

Administrative Operations

• Process vehicle run lists, account updates, sale preparation documents, and post-sale reports.
• Maintain accurate customer records and account information in auction management systems.
• Review and verify vehicle information for accuracy and completeness.
• Assist with scheduling, vehicle assignments, and inventory management activities.

Sale Support

• Coordinate pre-sale and post-sale activities for commercial consignors.
• Prepare auction sale packages, reports, and account summaries.
• Monitor vehicle movement through the auction process and resolve discrepancies.
• Ensure vehicles are properly represented and marketed according to client requirements.

Documentation and Compliance

• Verify ownership documents, titles, and required paperwork.
• Ensure compliance with company policies, state regulations, and client-specific requirements.
• Maintain confidential customer and vehicle information.
• Support audit activities and documentation reviews as needed.

Reporting and Analysis

• Generate and distribute operational reports to clients and management.
• Track account performance metrics and key service indicators.
• Identify process improvement opportunities and recommend solutions.
• Assist leadership with data analysis and account performance reviews.

Cross-Functional Collaboration

• Work closely with Operations, Title, Arbitration, Transportation, and Sales departments.
• Coordinate issue resolution to ensure timely customer satisfaction.
• Support special projects and initiatives that improve operational efficiency.

Minimum Requirements

• High school diploma/GED and 3 years of experience in a related field. The right candidate could also have a different combination, such as any level of degree/certification beyond a high school diploma/GED.
• Strong organizational, problem-solving, relationship-building and interpersonal skills

Preferred Qualifications

• Bachelor's degree in a related discipline
• Experience using Salesforce, AS400, Workbench and Excel
• Previous experience as a Commercial Services Specialist

USD 24.09 - 36.11 per hour

Compensation

Hourly pay rate is in the range of $24.09 - $36.11/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets