Commercial Services Manager

Central-Bank-c44c5195; Columbia Township (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

Central Bank is seeking a results-oriented leader to oversee Commercial Services operations in Downtown, MO. You will supervise staff, coach employees, and ensure regulatory compliance while delivering Legendary service to customers and colleagues.

The role includes outside business development, cash vault and ATM management, and coordination across departments to maintain efficient branch operations. Monday–Friday, on-site.

Qualifications

• Bachelor's degree in business or a related field; 5 years banking experience preferred.
• Strong knowledge of teller, vault, ATM functions, bank regulations and procedures.
• Excellent verbal and written communication; ability to coach and lead staff.

Responsibilities

• Oversee Commercial Services operations and staff; coach and counsel employees.
• Ensure compliance with banking regulations and Branch Control Manual.
• Develop outside business development calls to identify consumer and business product opportunities.
• Manage cash level, vault and coin operations, ATM maintenance, security, and loss prevention.
• Act as teller or supervisor as needed and provide Legendary Service to customers.

Skills

Leadership

Customer service

Regulatory compliance

Communication

Team coaching

Education

Bachelor's degree in business or related field

Tools

ATM functions

Image Scanner

Cash Counting Machine

Cash Dispensing Machine

Coin Counter & Roller

Job description

Responsible for service and day-to-day operations of Commercial Services area. Supervisors operations and acts as teller, as needed, while providing Legendary Service to customers and employees. Provides guidance and coaching to employees while conforming to established guidelines including regulatory compliance, policies and procedures of bank. Responsible for outside business development calling efforts to identify needs and opportunities for consumer and business products and services.

Oversees operations of Commercial Services. Staffs, coaches, counsels, budgets, loss prevention, ATMs, alarm systems, armored car relationship management, overall cash level management, and development of knowledgeable trained staff. Has good working knowledge of vault and coin operations, security and fraud protections, proof operations, products and services provided by bank and actively call on both customers and prospects in market area. Maintains knowledge to assist personal and commercial customers. Has daily management and contact with direct report employees as well as employees from other departments. Two-way communication between all departments is essential in ensuring an efficient and productive work place. Promotes team atmosphere providing Legendary Service to both customers and co-workers while ensuring branch operations are in accordance with Branch Control Manual standards. Daily activities are affected by amount of customer traffic in facility, customer and employee demands, and meetings and classes. Involved in selection and training of employees. Develops, coaches and handling personnel issues and situations. A cts as a teller as needed, along with supervising operations while providing Legendary Service to customers and employees. Responsible for follow up and assuring customers' needs are met. R esponsible for outside business development calling efforts to identify needs and opportunities for consumer and business products and services. Expected to participate in local community organizations. Oversees operations of branch including staffing, coaching, loss prevention, and development of knowledgeable trained staff members. Responsible for good understanding of security and fraud protections, operations, vault and coin management, ATMs, and products and services provided by bank. Maintains advanced knowledge in assisting customers in teller area. Responsible for compliance with all banking regulations which are applicable to the job, including Bank Secrecy Act and information security initiatives. The environment is fast paced, where interruptions occur often. It is important to act in a professional manner. Understands role in case of robbery and knows proper post-robbery procedures. Accountable for other tasks as directed.

Requirements

Bachelor's degree in business or a related field, or equivalent combination of education and training with at least 5 years of banking experience and 3 years of management experience preferred. Ability to lift 60 pounds. Previous management experience required. Maintains knowledge of bank's products, service and operations. Advanced knowledge of all teller, vault, ATM functions along with bank regulations, bank policies and procedures, and bank products and services. Strong attention to detail, analytical, and problem solving skills with the ability to work in fast paced environment with accuracy. Excellent oral and written communication skills and strong customer relations skills. Must work well with employees and customers in a cooperative, positive, professional manner. Good judgment and ability to handle confidential information and work quickly and accurately to analyze information and make decisions. Demonstrates ability to proactively assume additional responsibilities, duties and projects. Successful completion of in-house training programs. Must have skills in computer software, an understanding of ATM, Image Scanner, Cash Counting Machine, Cash Dispensing Machine, and Coin Counter & Roller.

Position Type

Full Time - Regular

Location

Downtown

Work Hours

Monday - Friday 8:00am - 5:00pm

Standard Hours

40

Area of Interest

Retail Bank Services

Work Location Options

On-Site

undefined

We strive to make this site accessible to all users. If you would like to contact us regarding the accessibility or need assistance, please email [e-mail] .